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Forums / Technical Support

Trouble With Videos
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Technical Support: Trouble With Videos
w0lfie
Created by: w0lfie

10/1/12 @ 9:07am (EDT) | UTC - 4:00
Location: Pennsylvania, USA
Posts: 56

Anyone else having problems with videos(Daily VIP vidoes or My Shows)? The past couple of days, when I try to view them, they are very slow. When I click the play button I get the loading symbol, then it finally loads and starts playing. After a few seconds I get the loading symbol again, then after a while the video starts to play again, then the whole process repeats. I haven't been able to watch them for a couple of days because of this.

I've tried different computers, connecting to different routers. Tried wireless and wired connections. Tried different browsers. Tried clearing browser history, etc. Not sure what else to try. Only seems to be on this site. I can go to YouTube or other video sites and don't have any issues.

Any thought?
Quote
Created by: .jeffie.

10/1/12 @ 10:04am (EDT) | UTC - 4:00
Location: Brisbane, Australia


I'm not having any problems

Do you want to give me an example of one of today's Daily VODs you are having trouble with? I'll check it out
Quote
Created by: vs_nubia

10/1/12 @ 1:53pm (EDT) | UTC - 4:00
Location: Corporate Office, LA
Posts: 1,897

w0lfie, I was also able to play the videos without delay or interruption. As Jeffie suggests, please let us know the specific videos so that we can look into the issue for you.

You may also email me directly: nubia@vs.com

Thank you,

Nubia
Quote
w0lfie
Created by: w0lfie

10/1/12 @ 3:15pm (EDT) | UTC - 4:00
Location: Pennsylvania, USA
Posts: 56

It wasn't a specific one, it was everyone one I tried. Both in the daily VIP VODs and the ones under my shows.
Quote
Created by: .jeffie.

10/1/12 @ 6:15pm (EDT) | UTC - 4:00
Location: Brisbane, Australia


So, what is one of the daily VODs that you tried and had trouble with?

I'm not having any problems, but I may be looking at different VODs
Quote
w0lfie
Created by: w0lfie

10/2/12 @ 11:14am (EDT) | UTC - 4:00
Location: Pennsylvania, USA
Posts: 56

Here's one from today's VIP VODs:

http://www.flirt4free.com/vip/members/daily-vod.php?a=view&recording_id=6280671

Page loads, then when you click play I get the buffering symbol. Starts to play, then stops and buffers, then plays. Then, after the second or third time it buffers, the video stops, but the sound keeps going.

Quote
Created by: .jeffie.

10/2/12 @ 11:44am (EDT) | UTC - 4:00
Location: Brisbane, Australia


hmmm, that VOD played perfectly for me

You seem to have tried everything, I don't know what else to suggest. It must be frustrating for you
Quote
w0lfie
Created by: w0lfie

10/2/12 @ 12:28pm (EDT) | UTC - 4:00
Location: Pennsylvania, USA
Posts: 56

Thanks for trying, I appreciate your help. Yes it is frustrating, especially since I'm paying for the VIP membership and am not able to utilize all of it's benefits.

I also went out and updated Java, Flash Play and Shockwave on my laptops. And went to a couple of sites that test connection speeds. That all seems fine.

Hopefully, someone from VS will be able to offer some suggestions.
Quote
w0lfie
Created by: w0lfie

10/4/12 @ 11:35am (EDT) | UTC - 4:00
Location: Pennsylvania, USA
Posts: 56

Nubis, just sent you an email with status and updates. Hope this helps.
Quote
Created by: vs_nubia

10/5/12 @ 5:24pm (EDT) | UTC - 4:00
Location: Corporate Office, LA
Posts: 1,897

Nubis, just sent you an email with status and updates. Hope this helps.


w0lfie, I attempted to respond to your email and it bounced back twice saying your email server was experiencing difficulties. May you please make sure it isn't because your inbox is full, or perhaps may you add me to your whitelist? Email: nubia@vsmedia.com & nubia@vs.com.

I am currently having the techs look into it and hope to update you as soon as I hear back from them. I have forwarded your attachments and notes.

Thank you,

Nubia
Quote
w0lfie
Created by: w0lfie

10/10/12 @ 9:20am (EDT) | UTC - 4:00
Location: Pennsylvania, USA
Posts: 56



w0lfie, I attempted to respond to your email and it bounced back twice saying your email server was experiencing difficulties. May you please make sure it isn't because your inbox is full, or perhaps may you add me to your whitelist? Email: nubia@vsmedia.com & nubia@vs.com.

I am currently having the techs look into it and hope to update you as soon as I hear back from them. I have forwarded your attachments and notes.

Thank you,

Nubia


Thanks Nubia, I appreciate it.
Quote
wonderboi2009
Created by: wonderboi2009

10/11/12 @ 12:13pm (EDT) | UTC - 4:00
Location: Kansas, US
Posts: 417

I'm having this problem on a new "My Shows" VOD using the old viewer. It's the Toby X show from 10/11/12 duration 5:21. (I don't see it in the main videos list yet, btw) Consistently will play for a sec, then buffer for a sec, then play for a sec .... The Josten one from 10/11/12 plays fine. This is the first time I've run into it. Chrome and Firefox both have the problem.
Quote
wonderboi2009
Created by: wonderboi2009

10/11/12 @ 10:51pm (EDT) | UTC - 4:00
Location: Kansas, US
Posts: 417

One other thing about this video I've noticed is that when it finishes buffering, it plays for a little bit at faster than normal speed. I've seen that happen for the last week or so sometimes when entering rooms in free chat as well--that the first second or two is running at faster than normal speed and then it slows down to normal, like it is trying to catch up to the stream. Chrome with flash 11.2 r202
Quote
wonderboi2009
Created by: wonderboi2009

10/18/12 @ 1:31am (EDT) | UTC - 4:00
Location: Kansas, US
Posts: 417

The Toby X show is in Daily VOD today and I have the same problem playing it from there.
Quote

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