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Forums / Technical Support

VIP renew
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Technical Support: VIP renew
Breath
Created by: breath

8/3/12 @ 7:15am (EDT) | UTC - 4:00
Posts: 2

Hi,

Now that the website have change, i cant find where i can stop my VIP menbership renew.

Someone can help me?
Quote
chinmusic
Created by: chinmusic

8/3/12 @ 9:43am (EDT) | UTC - 4:00
Location: 19,627
Posts: 21,147

Yes.

Just go to The "My Account" page and click on "Payment Accounts". There you can choose to disable your account, which would result in the cancellation of your VIP membership at the end of your current billed period.
Quote
Created by: .jeffie.

8/3/12 @ 9:59am (EDT) | UTC - 4:00
Location: Brisbane, Australia


chinmusic, but that would also result in being unable to use that card to buy credits

There used to be a "cancel VIP membership" link but it seems to have disappeared
Quote
chinmusic
Created by: chinmusic

8/3/12 @ 10:06am (EDT) | UTC - 4:00
Location: 19,627
Posts: 21,147

Good point, Jeffie.

VIP cancellation AND renewal date need to be made accessible again.
Quote
Created by: phil_usa

8/3/12 @ 10:07am (EDT) | UTC - 4:00
Location: Driving Down Thunder Road
Posts: 4,747




...The "New" changes are totally not needed, please put the account page back the way it was.

...Thank You,

...Phil
Quote
ricamore
Created by: ricamore

8/3/12 @ 10:45am (EDT) | UTC - 4:00
Location: USA
Posts: 38

Change can be a good thing sometimes but not in this case. Please change the my account page back to its original format.
Quote
Created by: .jeffie.

8/3/12 @ 10:57am (EDT) | UTC - 4:00
Location: Brisbane, Australia


Now that the website have change, i cant find where i can stop my VIP menbership renew.

Someone can help me?



I found a way to do this :

1. Go to the "My Account" page

2. Under "Customer Support click "frequently asked questions"

3. Under "Billing Issues" click "How do I cancel my VIP membership?"

4. Click "Cancel Here"
Quote
Breath
Created by: breath

8/3/12 @ 11:02am (EDT) | UTC - 4:00
Posts: 2




I found a way to do this :

1. Go to the "My Account" page

2. Under "Customer Support click "frequently asked questions"

3. Under "Billing Issues" click "How do I cancel my VIP membership?"

4. Click "Cancel here"


Thx :)

Have a nice day.


Quote
chinmusic
Created by: chinmusic

8/3/12 @ 11:02am (EDT) | UTC - 4:00
Location: 19,627
Posts: 21,147

Well done, jeffie!

I'm still waiting for the reinstatement of the VIP billing date, which tends to vary from month to month.
Quote
Created by: .jeffie.

8/3/12 @ 11:11am (EDT) | UTC - 4:00
Location: Brisbane, Australia


Thanks, chinmusic :)

Your VIP membership billing date doesn't exactly "vary from month to month" - your card is billed every 30 days. Thus if it billed on July 3, for example, it will rebill on August 2 (because there are 31 days in July), then again on September 1 (because there are 31 days in August), and so on


:thumbsup


Quote
Created by: phil_usa

8/3/12 @ 11:26am (EDT) | UTC - 4:00
Location: Driving Down Thunder Road
Posts: 4,747




...Just return it to the old way, why have to go through extra steps to do things that were previously done with one step.

...Thank You,

...Phil
Quote
ricamore
Created by: ricamore

8/3/12 @ 1:32pm (EDT) | UTC - 4:00
Location: USA
Posts: 38

I hate to sound like a broken record but please change the my account page back to its original format.I am not only speaking on my behalf but for several chatters who may feel this way but do not use the forum page to express their opinions. :thumbsup :thumbsup :thumbsup
Quote
Created by: forgottenclone

8/3/12 @ 4:28pm (EDT) | UTC - 4:00
Location: Cleverly disguised as a responsible adult
Posts: 799

Positively HATE the new account page. Count me as another vote to change back to the original format. On the bright side though, if they leave it as it is, I'll be saving a whole bunch of money since I'll be too worried and confused about how to keep track of it instead of how to have fun spending it.
Quote
Created by: .jeffie.

8/3/12 @ 8:57pm (EDT) | UTC - 4:00
Location: Brisbane, Australia


Guys, this thread is about renewing/cancelling VIP membership :)

I suggest that if you feel strongly about the format of the new My Account page you should start a new thread about it, enumerating the problems it causes compared with the old My Account page. That has to be better than bleating about it in off-topic posts in other threads :)


:thumbsup
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