So I have a Mac notebook and a logitech HD 1080p Webcam that works great. I have sound when I open the Webcam up on my computer. The only problem is that when I go to broadcast through the studio website the sound never works! I have tried everything. and the Mic on my computer works fine. Is there a setting I need to have on in order for the sound to work through the website? The sound works on my computer and i have tested the webcam sound and it works just fine. It just seems to be a problem with the website. Anyone else have this problem?

I have lost a lot of customers without having my sound on. So I really want to get it working. Quote

Other models have the sound problem too .

An Admin will read this and reply in time .

Faster response :
Telephone 818-880-9021
Toll-Free Phone 800-685-9236
Fax 818-337-0412
Email BroadcastSupport@vs.com


If Purgatory reads this - he is an expert on computers especially with this site .
Quote

Other models have the sound problem too .

An Admin will read this and reply in time .

Faster response :
Telephone 818-880-9021
Toll-Free Phone 800-685-9236
Fax 818-337-0412
Email BroadcastSupport@vs.com


If Purgatory reads this - he is an expert on computers especially with this site .




Okay thank you! Hopefully someone can figure this out. It would be greatly appreciated! Quote

Have you set the Flash settings to the correct mic and made sure the performer application has the correct mic in the audio hardware too and is set to broadcast audio in open room ?


If you don't know how to adjust the audio in flash all you need to do is open the performer app and right click the preview window you see of yourself or in any room if you are also on the site as a customer and do this :-


1- On any flash object (eg the flash video preview of yourself or any flash video or chat) right click with the mouse (or on the Mac "hold down the 'control' key and click") and select "settings".

2- Move to the audio tab in the flash player settings and select the correct audio device you use and when you select it do a test and speak you should see a coloured bar move up and down registering the audio is coming into the system, if the bar does not move and you are 100% sure you selected the right audio device then raise the record volume to the right hand side so it is at maximum and test again.

3- Once you have made sure the audio is working there close the flash player settings and make sure in the performer application audio is set to on and then log out of the performer application and login again.


4- Hopefully it should work at this point if not shout again here or contact the site direct and they can work you threw it, you can also contact an online tech/admin 24/7 while on the performer application with the "ALERT" button and they can work you threw setting it up correctly.


Another thing to check is that you have setup the Flash Media Live Encoder correctly too, there is a audio setting there too so make sure the correct mic is selected and you have enabled audio there too.

Make sure the audio/video capture device is working and is properly connected to the system/capture card.

On the right side of the Flash Media Live Encoder interface, next to Preview, verify that the Input Video, Output Video, and Audio checkboxes are selected.

Check for any error messages on the Encoding Log tab.

Try using a different Audio or Video device (depending which one is causing you the problem, in your case it is the Audio).

Update the drivers of the device causing you the problem.

**Remember if you make any changes to the Flash media encoder you will need to log out of the performer application and login again for the new settings to take.**


Other Information regarding the Flash Media Live Encoder 3.2 / FAQ can be found on the link below. It may answer some other problems you may face in the future or explain certain things you may see while broadcasting.

http://www.adobe.com/products/flash-media-encoder/faq.html



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