shane35: my pvt vod black screen - 11/16/11

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my pvt vod black screen

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Technical Support: my pvt vod black screen

Created by: shane35

11/16/11 @ 7:00pm (EDT) | UTC - 4:00
Posts: 1

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my vod on my last pvt has a black screen and
i cant view it....how do i fix that?

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Created by: paperpunch09

11/16/11 @ 9:44pm (EDT) | UTC - 4:00
Location: USA
Posts: 3,146

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1. Contact the support staff.

2. Provide them with model name, show date, length,a link to the video (if emailing) anything to help make it easier for them to assist you

Email: CustomerService@vs.com

Phone: 1-800-685-9236 (USA only)

Int'l Phone: 1-818-880-9021 (Outside USA)

Mailing Address: VS Media Inc.
26500 W. Agoura Rd.
Suite 102-734
Calabasas, CA 91302

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Created by: mosca1

12/2/11 @ 2:43pm (EDT) | UTC - 4:00
Posts: 37

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This is happening more and more - of my last 10 shows 5 of them are black.

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Created by: chad_l

12/2/11 @ 4:53pm (EDT) | UTC - 4:00

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Just had this happen to me this morning as well. I've contacted customer service. shane, I'd be interested in knowing if you ever got access to your show.

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Created by: ronnie-uk

12/2/11 @ 6:37pm (EDT) | UTC - 4:00
Location: London, UK
Posts: 2,381

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In the last 2 or 3 weeks I've noticed a number of unwatchable VODs (black screens) appearing in the collection of daily VODs which VIP members can watch for free. I assume this means that the members who paid for those shows have not been able to see the VODs either. Hope this problem can be fixed quickly.

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Created by: phil_usa

12/2/11 @ 7:06pm (EDT) | UTC - 4:00
Location: Driving Down Thunder Road
Posts: 4,747

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...Black screens have been happening for quite a while. I haven't noticed that they are becoming more prevelant. I don't think that C/S will be able to do anything for you, they never did for me.

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Created by: seanb69

12/22/11 @ 7:08pm (EDT) | UTC - 4:00
Posts: 76

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...Black screens have been happening for quite a while. I haven't noticed that they are becoming more prevelant. I don't think that C/S will be able to do anything for you, they never did for me.

Well, on my list of private shows, the first page show 4 (out of 25) paid-for privates without any video. None of the other pages (out of many such pages) shows any blank pages at all. That seems to me to be a noticeable increase in frequency.

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Created by: seanb69

12/22/11 @ 7:11pm (EDT) | UTC - 4:00
Posts: 76

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Well, on my list of private shows, the first page show 4 (out of 25) paid-for privates without any video. None of the other pages (out of many such pages) shows any blank pages at all. That seems to me to be a noticeable increase in frequency.

I was referring to my PERSONAL list of private shows, not the daily list for VIPs. But I've also noticed an increase there.

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Created by: olddad12

12/23/11 @ 11:31pm (EDT) | UTC - 4:00
Location: new jersey
Posts: 25

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me too had a 23 min vod black screen flirt said it was corruted an could not do anything about it

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Created by: phil_usa

12/24/11 @ 10:48am (EDT) | UTC - 4:00
Location: Driving Down Thunder Road
Posts: 4,747

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...Sean, I was also referring to my personal vod's. Olddad, that is the most common answer that you will get from C/S for the black screen vod's.

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Created by: seanb69

12/24/11 @ 11:42am (EDT) | UTC - 4:00
Posts: 76

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...Sean, I was also referring to my personal vod's. Olddad, that is the most common answer that you will get from C/S for the black screen vod's.

Phil, the saddest thing is that they were GOOD show too!!

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Created by: dezeeryder

12/28/11 @ 6:40am (EDT) | UTC - 4:00
Posts: 1

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I had 3 out 4 of my recent pvt vod on black screens and i have reported them to customer service and until now have not received any reply. Not happy!!!

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Created by: funderbunk

1/2/12 @ 9:48am (EDT) | UTC - 4:00
Location: Florida
Posts: 22

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Yep, last three shows are all black, no video. I contacted F4F after the first two and got no reply, so it probably isn't even worth trying after this third one.

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Created by: suggs

1/2/12 @ 12:39pm (EDT) | UTC - 4:00
Location: Left of centre
Posts: 6,768

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I had same issue with a few of mine, I mailed Brad and gave the actual id# of each vod. turned out the data in them was somehow corrupted and they were forever lost to the giant Recycle Bin in the sky.

--- You find the id# for your VOD in the address bar url - example ...

http://www.flirt4free.com/vod/shows/*******/

replace the stars wirh rhe number ---

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Created by: ticklishsoldier

1/3/12 @ 8:31pm (EDT) | UTC - 4:00
Location: TEXAS
Posts: 15

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I have been waiting 6 days to view a pvt show from a model and still cannot. I am experiencing the same thing, a black screen and i have just sent my third message to customer support. They refused to answer me after my first message, then after the second, the responded to me within minutes saying that after the staff returns from Christmas vacation (Tuesday), they would take care of the problem. I am still waiting. I'm giving them until tomorrow before I cancel my membership with this site. I really don't want to after investing so much money with several people but, they are not being cooperative. Unless anyone else has any other suggestions on how to handle this matter, i would love to hear from you. Take care all.

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Created by: VS_Brad

1/4/12 @ 12:02pm (EDT) | UTC - 4:00
Location: California, USA
Posts: 3,429

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Apologies for the delay in responding over the holiday. We're continuing to look into this. I don't have any useful information at this time but I'll reply as soon as we do.

Sincerely,

Brad

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Created by: VS_Brad

1/4/12 @ 6:36pm (EDT) | UTC - 4:00
Location: California, USA
Posts: 3,429

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We spent the better part of the day digging into the videos from some of you who posted in this thread. We were able to isolate the shows in question and verified that the files could not be played even though they *look* like a completely valid file on our servers.

After a bit of investigation these videos all seem to exhibit some strange "backwards timestamp" issue which is a known yet very undocumented issue associated with recording live streams. Basically, during the recording process, something goes haywire and frames get written to the file in the wrong order. This results in a file that seems to loop back on itself and winds up being unplayable.

While we can't come to this number exactly, it seems like roughly 3% of the shows recorded in 2011 exhibit this behavior. It seems limited to the non-HD streams though.

We are going to continue to investigate further to see if there's anything at all we can do to fix the recordings that exist and whether or not there are any changes in our control to eliminate the issue going forward.

As you might imagine, we did not write the video software so we are at the mercy of the Adobe gods in some respects to sort this out.

Apologies for those of you who have experienced an issue. We know your recorded shows are an important part of the experience and it sucks to not be able to relive a live experience. We will make every effort to eliminate this issue as soon as possible.

Sincerely,

Brad

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Created by: ticklishsoldier

1/4/12 @ 11:44pm (EDT) | UTC - 4:00
Location: TEXAS
Posts: 15

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Brad,

Thank you for that information and at least giving me, plus the other consumers a reasonable explanation about this issue. And, although I accept that there are issues beyond your control, the fact still remains; we are being ripped off after spending our money for a membership that is supposed to mallow us to view our pvt showings at any time, now we can't it seems. I honestly don't know how to trust that the software will screw up again and cheat me of another show I'm supposed to be able to view at my leisure. I believe your sincerity in trying to fix these issues but, i refuse to spend any more money if i do not know if I can trust the service to screw me out of another session. Until the problem is fixed, i am canceling my VIP membership and will not be spending any more money on pvt shows with anyone. I will leave my account open for a while until the problem is fixed. If I am no longer able to view that last show (which I thoroughly enjoyed) any longer, it is likely I will not return at all. Thank you for taking the time to read these posts and I do wish you luck in restoring these shows for us.

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Created by: seanb69

1/5/12 @ 8:38am (EDT) | UTC - 4:00
Posts: 76

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Thanks, Brad. I hope you can get it tracked down and fixed soon -- at least so that it doesn't happen in the future.

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Created by: dowdyz

1/6/12 @ 7:53pm (EDT) | UTC - 4:00
Posts: 2

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It seems limited to the non-HD streams though.

Hey Brad, this is not true, All 3 of my vods which are on black sreens are HD streams.

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