Hello!
This sounds like quite the unusual problem!
Have you tried clearing out the cookies and the cache to the web browser that you are currently using?
Or even switching over to Chrome and or Firefox?
See if that makes a difference at all.
If the problem still persists, please send us an Email at CustomerService@vsmedia.com,
and give us some additional details such as:
the type of device you are using, the web browser you're currently on, and even the Video Player you're using.
We hope you have a wonderful day!
-M.G.
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