Chris-F: Issue with the VOD section - 5/24/21

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Issue with the VOD section

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Technical Support: Issue with the VOD section

Created by: chris-f

5/24/21 @ 3:15am (EDT) | UTC - 4:00
Posts: 12

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Up until a few days ago the free videos on the VOD section were tagged with a blue bar on the corner of the thumnail of the video, now it is gone so it is impossible to know which videos are free unless you check them one by one.
Also the date of the videos is no longer shown above the thumnail of the videos, you can only see the date if you click on each video individualy.

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Created by: vscustomerservice

5/24/21 @ 4:53am (EDT) | UTC - 4:00
Posts: 871

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Hello,
Will reply via email with more details. - JG

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Created by: vsangelaa

5/24/21 @ 12:57pm (EDT) | UTC - 4:00
Posts: 81

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We have a ticket created to resolve this issue. Thanks for making us aware of the change.

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Created by: gonad9999

5/25/21 @ 9:44am (EDT) | UTC - 4:00
Posts: 184

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Any update?

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Created by: vsangelaa

5/25/21 @ 12:53pm (EDT) | UTC - 4:00
Posts: 81

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The issue was investigated by one department and had to be escalated to a different one. It should be resolved within the week.

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Created by: woody06

6/3/21 @ 4:45am (EDT) | UTC - 4:00
Posts: 106

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VsAngelaA,

Any status update on restoral of date to VOD thumbnails e.g. on Model VOD Profile page and elsewhere as well as restoral of blue banner to VOD thumbnails of FREE VODs on similar pages?

Thanks in advance for your kind attention to this matter.

Woody
The issue was investigated by one department and had to be escalated to a different one. It should be resolved within the week.

We have a ticket created to resolve this issue. Thanks for making us aware of the change.

Up until a few days ago the free videos on the VOD section were tagged with a blue bar on the corner of the thumnail of the video, now it is gone so it is impossible to know which videos are free unless you check them one by one.
Also the date of the videos is no longer shown above the thumnail of the videos, you can only see the date if you click on each video individualy.

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Created by: vsangelaa

6/3/21 @ 12:34pm (EDT) | UTC - 4:00
Posts: 81

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We don't show any pending tasks for the thumbnails. Aside from older files which we do not plan to refactor, we aren't aware of anything still missing. If there is a particular location that has escaped us, please provide a link and we'll check it out.
The FREE banner should be resolved before the end of the week.

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Created by: woody06

6/4/21 @ 6:29am (EDT) | UTC - 4:00
Posts: 106

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VsAngelaA,

Thanks very much to you and your team for restoral of blue banner to VOD thumbnails of FREE videos on VOD-related pages!!

Regarding restoral of date to VOD thumbnails, that I and OP were referring to, that is now missing on VODs on Model VOD Profile page and elsewhere, this is the "Directed on:" date that appeared below VOD thumbnail image on bottom 2 lines of lower left corner of 4-line VOD "specs" area. This area (now blank) had, in gold, Director's slate icon followed by words "Directed on:" on 2nd to last line and then on last line, directly below in white, directed date such as "Jun 3, 2021". This is the date that OP and I would like to see restored to VOD thumbnails. If this is still not clear, I can send screen capture of Google's "cached" version of a sample Model VOD Profile page showing this now-missing date on VOD thumbnails.

Thanks again in advance for your kind attention to this matter.

Woody
We don't show any pending tasks for the thumbnails. Aside from older files which we do not plan to refactor, we aren't aware of anything still missing. If there is a particular location that has escaped us, please provide a link and we'll check it out.
The FREE banner should be resolved before the end of the week.

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