FreneticallyCalm: Getting SUPER banned - 5/29/20

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Getting SUPER banned

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Technical Support: Getting SUPER banned

Created by: freneticallycalm

5/29/20 @ 6:30am (EDT) | UTC - 4:00
Location: California, USA
Posts: 63

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For the 3rd time now, I have been completely banned from Flirt while in the middle of chatting. I mean COMPLETELY SUPER banned. Like every single room I was in kicked me out and my computer couldn't even access the website for about 10 minutes afterward.
I call Customer Service and ask them about this issue and they "It was probably spam."
To which I reply "I wasn't spamming anything."
Then they say "Don't worry. Your account should be on in 10 minutes."
I say "You said it was PROBABLY spam but can you tell me EXACTLY what caused this to happen?" ... and of course, I get no answer to this question.
Now that this is the 3rd time this happened, I want a damn answer.
This last time I asked the model if they saw anything on their screen. I was in Fan Club mode. The model said that my camera on c2c kept going in and out. Then I left and the model received a message that said " A customer just started and ended a show very quickly so we have moved you back into public chat."
Please note, I had been in their Fan Club for exactly 59 minutes (NOT 1 hour!) when this happened.
I was also in 3 other rooms at the time.
Perhaps this is problem where my internet flickers and the system mistakes that for multiple log ins? I don't know. But I didn't spam anyone. I didn't say or do anything inappropriate. These bans make absolutely no sense, seem completely random and ... WHEN THERE IS NO ONE AT CUSTOMER SERVICE TO TURN BACK ON MY ACCOUNT ... are extremely aggravating.

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Created by: graybearphx

5/29/20 @ 7:54am (EDT) | UTC - 4:00
Location: Phoenix, Arizona
Posts: 569

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Similar to what happened to me. I was in two chatrooms, posting normal messages in both. Suddenly, I found myself banned from the system. No answer (except a recording) at tech phone line, so I e-mailed and explained what had happened. A half hour later, got an e-mail that the system had "decided" I was spamming, and was looking into it. Another half hour, and I got an e-mail saying it had been wrong, and none of messages (they apparently looked at them?) were spam. I then had to wait 10 minutes for my access to be restored.

Meanwhile, I see ACTUAL spanmers (always Guest Users) every day, and apparently they can't do anything about it. Something is very wrong here.

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Created by: freneticallycalm

5/29/20 @ 8:50am (EDT) | UTC - 4:00
Location: California, USA
Posts: 63

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Similar to what happened to me. I was in two chatrooms, posting normal messages in both. Suddenly, I found myself banned from the system. No answer (except a recording) at tech phone line, so I e-mailed and explained what had happened. A half hour later, got an e-mail that the system had "decided" I was spamming, and was looking into it. Another half hour, and I got an e-mail saying it had been wrong, and none of messages (they apparently looked at them?) were spam. I then had to wait 10 minutes for my access to be restored.

Meanwhile, I see ACTUAL spammers (always Guest Users) every day, and apparently they can't do anything about it. Something is very wrong here.

Yeah. it sounds like someone had a bright idea to ban the paying members by using some strange algorithm. Kicking out your paying customers is not a smart way to conduct business.

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Created by: graybearphx

5/29/20 @ 11:40am (EDT) | UTC - 4:00
Location: Phoenix, Arizona
Posts: 569

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And it just happened to me AGAIN today ... exactly the same scenario!

I was just changing screen names, and it BANNED me from the site, code 121. EXACTLY what happened to me exactly 8 days before. I got an e-mail after that from Ashlee, saying it was a mistake and would never happen again. WRONG!

The frustrating part is that I could not reach anyone by phone (nobody answered, all you can do is leave messages), and nobody answered e-mail. And, since I was banned from the site, I could not reach LIVE support on the site! It was ridiculous. I called my favorite model and he tried to have his monitor call F4F for me, but nothing helped.

This is NOT customer support, people! It is customer HARRASSMENT!

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Created by: vscustomerservice

5/29/20 @ 12:00pm (EDT) | UTC - 4:00
Posts: 871

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Created by: graybearphx

5/29/20 @ 2:54pm (EDT) | UTC - 4:00
Location: Phoenix, Arizona
Posts: 569

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Hi there,

I am deeply sorry to hear this has happened to you, there is no algorithm in this process it is handled by a review team. Can you guys provide me the time of day, if you can remember, in which you were kicked from the room and banned? I will look into this right away. -K.K.

In my case, it was 5/20 at about 10:30 EST. And today, 5/28, at about 10am. Customer service has my complaints on file. Ashlee handled the first one, Kurtis the second.

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Created by: nobodyuno

5/29/20 @ 7:41pm (EDT) | UTC - 4:00
Posts: 5

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I called my favorite model and he tried to have his monitor call F4F for me, but nothing helped.

This is NOT customer support, people! It is customer HARRASSMENT!

Did anyone else pick up on this?
I thought there was a strict policy that models couldn't share personal information with members?

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Created by: graybearphx

5/29/20 @ 8:02pm (EDT) | UTC - 4:00
Location: Phoenix, Arizona
Posts: 569

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Did anyone else pick up on this?
I thought there was a strict policy that models couldn't share personal information with members?

I do not have his personal phone number. I "called" him on Instagram.

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Created by: freneticallycalm

6/1/20 @ 12:29am (EDT) | UTC - 4:00
Location: California, USA
Posts: 63

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I was emailed about this and gave some information to Kurtis. I have not heard anything back on this topic via email. Maybe Flirt is having a busy weekend or something but this is NOT a cool situation. If there is no algorithm and there is a review team doing this, they need to be SERIOUSLY reigned in.
greybear and I are not broke customers. We've been on here for a long time. I don't normally pull rank on issues like this but this is NOT cool.
I want a clear, cogent explanation as to why this is happening. Why it seemed to start in the past month.

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Created by: carpecredits

6/1/20 @ 4:21am (EDT) | UTC - 4:00
Posts: 1

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I signed up to the website on Friday. I became a VIP and bought $50 of credits. I was on for a little over an hour then BOOM! System ban.
I thought the website went down. I also couldn't contact someone. Then I finally did on Sunday. Then they sent me an email saying my account was back up. I tried to log in and nope, I got a "too many login attempts" message. I emailed them back and then just now my account is reinstated.
Are these decisions made by a team or by an algorithm? This makes no sense.
I'm not impressed with the customer service to this point.

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Created by: vscustomerservice

6/1/20 @ 12:28pm (EDT) | UTC - 4:00
Posts: 871

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Hi there!

Sorry for the delay in response, we have been working on getting this issue resolved for you guys. We have taken your feedback and are working on implementing a solution quickly to ensure this does not happen in the future. Thank you for your patience and time in this matter. - K.K.

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Created by: graybearphx

6/1/20 @ 5:17pm (EDT) | UTC - 4:00
Location: Phoenix, Arizona
Posts: 569

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>If there is no algorithm and there is a review team doing this, they need to be SERIOUSLY reigned in.
greybear and I are not broke customers. We've been on here for a long time. I don't normally pull rank on issues like this but this is NOT cool.<

I agree completely, and told Ashlee that when she contacted me after the second time.

Yes, I acknowledge that you can look for certain behaviors (like quick switching between multiple chatrooms) as PIOSSIBLE spamming. But, if you also take into consideration that the user(s) involved are VIPs with over a year on F4F with no problems, and who spend a small FORTUNE on credits, *perhaps* they might want to reconsider NOT assuming they are spamming. Duh.

And the ultimate stupidity: After managing to convince elusive F4F customer service (It is close to IMPOSSIBLE to reach someone on the phone, without having to leave a message and wait) that I am not a spammer, and they reinstate my account, I then STILL can't logon, since F4F sees my multiple ATTEMPTS at logging in as a problem ... forcing me to wait another 15 minutes or so before trying again. REALLY????

I used to be very vocal at praising F4F for its great customer service. These two experiences have dramatically changed my mind.

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Created by: vsashlee

6/1/20 @ 7:46pm (EDT) | UTC - 4:00
Posts: 534

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Hi graybearphx! I know it's super frustrating. We are currently working on a resolution for this. We apologize for the inconvenience. I will let you know once this has been resolved! Thank you so much for hanging in there and being patient!

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Created by: notsure0315

6/2/20 @ 7:52am (EDT) | UTC - 4:00
Location: U S A
Posts: 212

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Maybe moving on to an acievement and gliched, maybe you vocalized soneting, etc try emailin address and keep vsmedia on file etc. maybe wen on c2c, visual inapprpriate....think back or describe calmly occurance...They will work with you.

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Created by: vinnie2468

6/2/20 @ 1:26pm (EDT) | UTC - 4:00
Posts: 5

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Spam is not limited to advertising other sites. It also includes constantly and frequently "advertising" the model in their own room to the point that other users can no longer tolerate it and leave, costing the model business. To the point of being so stubborn with an agenda that even the model feels helpless to be able to control it. I'm sure we all want to help our favorite models without actually hurting them.

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