Hello sir,
After reviewing your post directions, and testing them out via Google Chrome web broswer, I was not getting the same results per your description. I am going to reach out to you via email per the email address that is located on your account in order to obtain more details on what exactly your issue may be. From what I have read, it may be a browser issue where you just may need to switch your browser, or possibly clear your cookies and cache from your current internet browser.
Should you still have any questions, please feel free to call our 24/7 Customer Service Department. A representative is always available to assist you.
Thank you.
Zack Bird
Customer Service Department
VS Media, Inc.
1-800-685-9236 (USA)
1-818-880-9021 (Int’l)
Customerservice@vsmedia.com
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