Hello,
We apologize that you are having issues streaming video's or using the Cam2cCam service. Here are a few things that may help you with your streaming issues.
1. Check your internet speed by going to Speed test.net Look at the bandwidth and the "ping" time. If the bandwidth is lower than 3 MB or the ping time is above 50ms, you may want to look at talking with the broadband provider to see what it will take to raise the speed and decrease the ping time.
2 Are you hardwired (using an Ethernet cord) or are you connecting via wifi?
If it's the later, look at how many other networks are in range. If there's a lot of networks for your wifi, it's like trying to hold a conversation at a crowded dinner party or even a stadium sporting event.
3. Clear the browser cache and cookies. How to do it varies depending on the browser.
4. Hard drive space. As computers get older the hard drives get filled up over time. Windows machines use free space on the hard drive to swap data out of memory. A full or very fragmented drive will slow things down since it has to search around for areas to put that data.
5 Physical memory. How much ram you have installed along with how much stuff you have running at the same time. If you leave multiple browser windows or even tabs open to multiple web sites that cuts in on your physical memory causing the system to lag and can often cause connection issues.
6. Hardware (other than the drives or memory) Here's where it gets a bit sticky. Easiest test would be bring another computer or laptop in and try viewing on it. If it works fine and everything else.
7. If the video appears that the video is displaying all pixelated or lags. There are several steps they can do to fix this. You can do this in the c2c test page, or you can do this in the models room on that side panel by clicking the little webcam icon. First click the screen icon in the lower left corner. Uncheck the box that says “Enable hardware acceleration). Click close then click “Allow”. I have attached screen shots to show you how to do this.
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