enrico75: FOTY votes - 10/3/18

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Technical Support: FOTY votes

Created by: enrico75

10/3/18 @ 10:26am (EDT) | UTC - 4:00
Posts: 9

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Since de FOTY 2018 has started my votes never show up in the chat of the model.
But it does say i have voted....

Does this happen to more people??

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Created by: vschristianne

10/3/18 @ 11:24am (EDT) | UTC - 4:00
Posts: 43

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Hello,

Thank you for contacting us and bringing this to our attention we will look further into this and I will also contact you via email regarding more details.

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Created by: domrlover

10/3/18 @ 7:28pm (EDT) | UTC - 4:00
Location: UK
Posts: 94

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Created by: vs_jamie

10/3/18 @ 7:33pm (EDT) | UTC - 4:00
Location: CA
Posts: 2,326

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Hey,

I have found that this is happening, but only with 1 specific model, it works with all the other models I vote for???

Is there a glitch in the system somewhere???

and is there any way of getting it fixed, and adding the votes that I have tried to do to the pool for him please?

If you post here or email Customer Service the model you're concerned about not getting your vote we can double check and verify. We found a bug with displaying the message that was fixed, but the votes were still being counted.

:thumbsup

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Created by: domrlover

10/3/18 @ 7:34pm (EDT) | UTC - 4:00
Location: UK
Posts: 94

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Oh excellent!

Its Joe Ford! Hopefully the votes are still being counted, as other customers are able to vote for him, just mine didn't show up even when I did vote, so any confirmation would be great,

Thank you!!

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Created by: vs_jamie

10/3/18 @ 7:38pm (EDT) | UTC - 4:00
Location: CA
Posts: 2,326

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Created by: domrlover

10/3/18 @ 7:40pm (EDT) | UTC - 4:00
Location: UK
Posts: 94

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Created by: vs_jamie

10/3/18 @ 7:47pm (EDT) | UTC - 4:00
Location: CA
Posts: 2,326

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Brilliant

Thanks Jamie! So even though he won't see them, they will go through every day yh? I have voted for him every day since start (only 3 days but still!) so I can just keep voting and they will keep going through?

Any ETA on the bug being fixed, or just something we will have to deal with?

Bug should be fixed, and the models can see it in their backend by clicking on the individual days and seeing a list of each of the users who votes for them - so if the chat message gets missed for some reason they can always see them there. Feel free to test tomorrow and let us know if the message doesn't show - from our testing this afternoon however there are no longer any missing messages. Hope that helps clear it up!

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Created by: domrlover

10/3/18 @ 7:53pm (EDT) | UTC - 4:00
Location: UK
Posts: 94

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Thank you!

Although this happened within the last 45 mins, I will test tomorrow, maybe a new day will reset something and mean it doesn't get missed tomorrow.

Thank you again for confirming either way! I am just happy knowing that he is getting the votes

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Created by: domrlover

10/4/18 @ 7:35pm (EDT) | UTC - 4:00
Location: UK
Posts: 94

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Created by: vs_jamie

10/4/18 @ 7:40pm (EDT) | UTC - 4:00
Location: CA
Posts: 2,326

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Hi,

Joe Ford still isn't able to see when I vote for him! I just voted now about 2 minutes before I post this post, and he didn't see it at all!

Hopefully this helps you guys pin down the glitch and sort it please?!

Thanks!

Thank you for letting us know - we are checking things right now and will keep you posted. I do see in the system however a vote for Joe from you for today. Thanks!

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Created by: domrlover

10/4/18 @ 7:55pm (EDT) | UTC - 4:00
Location: UK
Posts: 94

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Thanks again Jamie! I am happy the votes are still going through! It would just be nice for other customers to know that their votes were going through and that the models could see who was voting without hunting for it!

Hopefully your tech team can fix the problem soon, but I really appreciate the quick replies and support!!

Thanks again!

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Created by: zyxwv098

10/5/18 @ 12:26am (EDT) | UTC - 4:00
Posts: 883

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Created by: domrlover

10/5/18 @ 7:27am (EDT) | UTC - 4:00
Location: UK
Posts: 94

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No offense, but do we NEED to have our votes show up in the chat? As long as the model sees our votes from their end? I mean, we can tip anonymously (and the models know who tipped), we can boost anonymously (totally anonymously, I think...not sure if the models can see who sent them boost points)...can we also vote anonymously? Because, really, the only ones who need to know that we voted are us, the models, and the F4F server that is keeping track of the voting. So, can the vote either NOT show up in the chat, or show up as "an anonymous member has voted" or a similar message to the tipping?

Thats a great idea, but my point is that the model isn't seeing that I have voted. He has to hunt for that info, rather than it being available to him straight away. But also, how many people are being discouraged from voting in certain models rooms because they don't see it happening on the chat feed, and therefore, neither does the model?

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Created by: zyxwv098

10/5/18 @ 7:32am (EDT) | UTC - 4:00
Posts: 883

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Thats a great idea, but my point is that the model isn't seeing that I have voted. He has to hunt for that info, rather than it being available to him straight away. But also, how many people are being discouraged from voting in certain models rooms because they don't see it happening on the chat feed, and therefore, neither does the model?

Which is why I asked/also suggested that it be handled like the anonymous tipping, with it showing up in chat but that member's name replaced with "anonymous".

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Created by: F4F Administrator

10/5/18 @ 9:47am (EDT) | UTC - 4:00
Location: California, USA
Posts: 3,429

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Thats a great idea, but my point is that the model isn't seeing that I have voted. He has to hunt for that info, rather than it being available to him straight away. But also, how many people are being discouraged from voting in certain models rooms because they don't see it happening on the chat feed, and therefore, neither does the model?

It's working 100% of the time now after we identified the issue early in the evening PT last night. I haven't seen a single vote not go through since our last change.

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Created by: enrico75

10/5/18 @ 11:07am (EDT) | UTC - 4:00
Posts: 9

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My vote in the room on Reynoldo still doesnt show in the chat.

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Created by: derek99

10/5/18 @ 1:21pm (EDT) | UTC - 4:00
Location: Living, and stranded on an island in Canada
Posts: 72,088

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This is a suggestion. If anyone, and anybody didn't think of this, when, and if they want to vote, they can do it, while the webcam models aren't on to work, too.

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Created by: vs_jamie

10/5/18 @ 3:03pm (EDT) | UTC - 4:00
Location: CA
Posts: 2,326

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We have implemented another fix for the votes displaying and it should be working properly now - apologies for the confusion and we appreciate you guys reporting it.

If anyone is still experiencing an issue after this AM's fix, pls post here letting us know or email customer service with the date/time and model for us to verify and look into it.

Thank you!

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Created by: enrico75

10/6/18 @ 4:27am (EDT) | UTC - 4:00
Posts: 9

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