Twixel: Was there an Update or Something - 12/12/17

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Technical Support: Was there an Update or Something

Created by: twixel

12/12/17 @ 8:45pm (EDT) | UTC - 4:00
Location: California
Posts: 917

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Was there some sort of update today?
Keep getting kicked from rooms with error messages regarding connection issues, vods are not playing, and all seems slow to load.

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Created by: dannigirl73

12/12/17 @ 9:05pm (EDT) | UTC - 4:00
Location: Australia
Posts: 53

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Yes I too kept getting bumped out of my fave model's room today and getting error messages

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Created by: lyubovniklili

12/12/17 @ 9:17pm (EDT) | UTC - 4:00
Location: Verkhoyansk, Caxa

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Same thing for me. I probably got my worst experience today regarding the technical issues. My private session disconnected on many times, cam2cam was super buggy having to restart it every 2 minutes and the lag was huge. To finish, I couldn't see the model responding in chat for the last 15 minutes of my private. I then opened another tab and saw that the model was back in free chat, while having the same video feed in my private session.. really weird..

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Created by: F4F Administrator

12/12/17 @ 9:33pm (EDT) | UTC - 4:00
Location: California, USA
Posts: 3,429

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There was an issue earlier this morning (PT) which required a reboot of some core equipment to address the problem. That happened around 11am PT. Since then we've been diagnosing a few things the last of which was resolved around 4pm PT where some performers were appearing as online on the homepage yet their room would not load when you clicked it.

We're still monitoring things, but if you are seeing problems now please post and let us know. More details the better as always. We'll keep looking into various parts of the system from this side to see if we spot anything out of the ordinary.

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Created by: freneticallycalm

12/13/17 @ 5:59am (EDT) | UTC - 4:00
Location: California, USA
Posts: 63

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Yeah. Around 10 pm PST everything stopped working for me. I checked other websites to see what was up. It was just Flirt. It lasted maybe 10 or 15 minutes.
When I got back on, the model I wanted to see signed off. It was a sad moment cause we had a good thing going.

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Created by: virgilcircle9

12/13/17 @ 6:52am (EDT) | UTC - 4:00
Location: universities of the world
Posts: 342

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sort of the same here tonight. I was taken to another room once, but for many times during the night, I had loading signs and unable to connect messages appearing on screen, but somehow stayed in the room.

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Created by: yeiiowciaw

12/13/17 @ 12:09pm (EDT) | UTC - 4:00
Posts: 130

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I thought the issue was on my end, because I got disconnected from an offer show with loss of credits. The performer was kind enough to compensate with a deal code.

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Created by: dannigirl73

12/13/17 @ 3:23pm (EDT) | UTC - 4:00
Location: Australia
Posts: 53

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I was in my fave model's room waiting for him to return from private and next thing Im in someone else's room, why do you bump ppl to other rooms Id rather just returned to the home page not someone I dont want to see

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Created by: vsashlee

12/13/17 @ 3:57pm (EDT) | UTC - 4:00
Posts: 534

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I thought the issue was on my end, because I got disconnected from an offer show with loss of credits. The performer was kind enough to compensate with a deal code.

Thanks for the heads up about the offer show. I went ahead and returned those lost credits back to your account.

Is there anyone else still experiencing this? If so, please contact customer service so we can get as much information as we can.

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Created by: billytango

12/14/17 @ 8:48pm (EDT) | UTC - 4:00
Location: usa
Posts: 5

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Created by: twixel

12/14/17 @ 9:44pm (EDT) | UTC - 4:00
Location: California
Posts: 917

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I have been having connection problems for weeks (eg extreme delays in moving from one room to another, upper left cursor goes round and round forever, need to refresh often, frozen models, message that I cannot access this site, etc). Google Chrome is my browser but I did not have these problems until last month.

I have similar issues with Chrome as well as a lag in video feed. I find I need to switch video feeds now and then too. I have tried Foxfire but the lag on video is worse by 10 to 20 seconds.

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Created by: freneticallycalm

12/16/17 @ 1:33am (EDT) | UTC - 4:00
Location: California, USA
Posts: 63

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I have similar issues with Chrome as well as a lag in video feed. I find I need to switch video feeds now and then too. I have tried Foxfire but the lag on video is worse by 10 to 20 seconds.

I use Firefox for Flirt because it works better than Safari. Maybe we should all try Internet Explorer!!?? :orglaugh

Seriously though ... I get slow loading when I enter rooms but I usually enter multiple rooms at a time, up to 4.
I have to open a room, let the page load. Wait.
Open the next room, let it load. Wait. etc.
I've gotten my favorites accustomed to not talking to me for about 5 minutes when I first enter their rooms.
Also, I have 2 computers. I do NOT have any other programs open when I plan to go on Flirt. I have 1 computer (my older one) dedicated to Flirt. This is a demanding website so you can't have a bunch of programs running in the background.
:smoking

When on Flirt, stay focused! :smoking

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Created by: billytango

12/17/17 @ 5:40am (EDT) | UTC - 4:00
Location: usa
Posts: 5

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Looks like I am not the only one encountering problem with F4F's compatibility with Chrome. I did not experience these problems during my three years of membership until a couple months ago. I hear some of you go through extraordinary measures to make it work. Some of us, however, get frustrated and lack the patience to utilize extraordinary methods simply to log on and enter a chat room without extreme lag time. Sadly, some of us are using other sites and spending money where these problems do not exist at the level they do at F4F.

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Created by: billytango

12/17/17 @ 5:45am (EDT) | UTC - 4:00
Location: usa
Posts: 5

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Forgot to say that getting booted from a chat room with an error message is a new problem that occurred twice to me. I will add it to my list of other issues that make F4F a less friendly site for members and users to spend money. As I said, this problem evolved over the past two months.

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Created by: z-money

12/17/17 @ 9:51am (EDT) | UTC - 4:00
Posts: 429

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At first I used Safari, but then I read somewhere that Chrome is the recommended browser. I recently discovered that there is a add-on or something specifically for running Flash on Chrome. This made it run a little smoother for me. I have a Mac, and I found the download under Flash on my computer’s settings menu. There has been a 10-15 second delay between video and chat for my entire Flirt experience, but I have always blamed that on being across the ocean from the models I visit.

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Created by: lefrat

12/17/17 @ 11:00am (EDT) | UTC - 4:00
Posts: 23

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At 1st i used safari with no issues, my first 6-10 months on site Then when issues started it was suggested I use puffin. Puffin has worked 99% of the time until now., 1.5-3 years. Now i use firefox & it is horrible. 8-25 sec lag time, random booting out of rooms, video quality is not as good as puffin neither. 7-10 days ago is when puffin stopped working., let me correct that, it works on the site as long as i do not enter any room. Once I do that no video or chat appears it just keeps loading.

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Created by: 640509040147

12/17/17 @ 4:05pm (EDT) | UTC - 4:00
Location: NY
Posts: 1,269

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In my time here, I have to vote that Chrome is the best server to use. That goes for both desktop and mobile platforms.

However, I know during the summer I had a HUGE issue with Chrome. My privates via didn't allow for C2C. When I swapped to Firefox but it would constantly freeze and delays were later than usual.

It was frustrating to models too because there really wasn't much they could do. After a few months, Chrome picked up for the better but there will be times when I also get bumped to other rooms but nothing to drastic or during privates.

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Created by: gonad9999

12/18/17 @ 2:40am (EDT) | UTC - 4:00
Posts: 184

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I am using safari on an iPad and I have experienced getting booted out quite a few times in the last couple of days but this is a new phenomenon

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Created by: alberich

12/18/17 @ 5:36am (EDT) | UTC - 4:00
Location: breaking in, shaping up, then checking out
Posts: 970

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I am using safari on an iPad and I have experienced getting booted out quite a few times in the last couple of days but this is a new phenomenon

Is there any update to the progress of trying to solve the problem ?
Could you at least stop the booting to a new room when connection problems appear ?
It's actually acting more and more weird - today I always got echoed sound short before I got beamed away.

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Created by: F4F Administrator

12/18/17 @ 9:42am (EDT) | UTC - 4:00
Location: California, USA
Posts: 3,429

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Is there any update to the progress of trying to solve the problem ?
Could you at least stop the booting to a new room when connection problems appear ?
It's actually acting more and more weird - today I always got echoed sound short before I got beamed away.

The issue we've been seeing recently is related to equipment which distributes requests across a cluster of servers. The equipment in question only has one power supply and it appears there is a power issue which causes it to go offline resulting in the secondary device "taking over". During this handoff the site gets very unstable for 30-60 seconds while the connections are established.

We expedited new equipment which arrived at our main datacenter by courier late last night. We will have technicians on-hand this morning to install and monitor.

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