groundhog617: (MOVED) my show broke down in 2 parts. - 9/17/10

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(MOVED) my show broke down in 2 parts.

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Technical Support: (MOVED) my show broke down in 2 parts.

Created by: groundhog617

9/17/10 @ 7:47pm (EDT) | UTC - 4:00
Location: G-SPOT
Posts: 652

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I know this topic was posted before but their was no answer ever given from f4f.I had a 15 minute show today and when i checked to see if it was on my vod list.It was in 2 parts.a 10 minute and a 5 minute vod.Does this mean in the future if i want to watch my 15 minute show i have to pay to see the end of my own show? If so that's bogus.I have had 25 minute show's that weren't split.I don't think that's right if i have to pay 2 fee's to watch 1 show if it is my own.Can someone from the site explain this to me please.Thank you

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Created by: ourjeffie

9/17/10 @ 8:35pm (EDT) | UTC - 4:00
Location: Brisbane Australia, home of the 2032 Olympic Games
Posts: 45,940

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If you want to communicate with "someone from the site" you should contact Customer Support by email or by phone, because the site doesn't undertake to monitor and respond to all forum posts

:thumbsup

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Created by: groundhog617

9/18/10 @ 2:14pm (EDT) | UTC - 4:00
Location: G-SPOT
Posts: 652

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::quote_end

they hardly ever answer my emails.unless theirs a buck in for them.I don't mean to sound like a ass to the site .but it is some what true.i guess i worded my first question wrong.I wanted to know if this happened to anyone else.and if they had to pay to see their show in different parts.I pay $90 to have a show i should be able to see it again all in one piece.Did anyone ever get a answer from flirt about this? thanks for answering my first statement.. :thumbsup

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Created by: lickau

9/18/10 @ 3:13pm (EDT) | UTC - 4:00
Location: Moving slowly but surely somewhere sometime
Posts: 29,285

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Customer Support has been VERY quick with responses.
It was possible starting Flirt game and new Party chat kept everyone busy for a few days .
I got several replies in under 10 minutes this last few weeks
Not has shows broken up yet for me

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Created by: rheza111

9/18/10 @ 3:27pm (EDT) | UTC - 4:00
Location: just to the left of center
Posts: 2,431

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There wasn't an announcement from f4f that they were going to do this. I can summize that it was only to their benefit and I would be hard-pressed to find a benefit to the customer

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Created by: carousel

9/18/10 @ 3:47pm (EDT) | UTC - 4:00
Location: forgotten backroad standing still in time
Posts: 761

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I can't speak to 24 hour or 7 day repurchase cost as I've yet to go back and repurchase and of these.
But there actually are customer benefits to having (longer) shows in parts.
(For me) The free 24 hours never seemed to be enough when it came to hour plus privates.
Now you can open Part 1 for view in the 24 hour free period, and Part 2 (3 and 4, etc) are still avaible to view in a free 24 hour period of there own.

:drinkup

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Created by: rheza111

9/18/10 @ 3:52pm (EDT) | UTC - 4:00
Location: just to the left of center
Posts: 2,431

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maybe its just me but I prefer continuity

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Created by: groundhog617

9/18/10 @ 5:10pm (EDT) | UTC - 4:00
Location: G-SPOT
Posts: 652

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maybe its just me but I prefer continuity

that was my point .I want to see my show i one piece.I don't want to have to stop and boot up the climax in the show to finish. :jerkoff

and in the future if i want to see it i don't want to have to buy 2 vod's for 1 show when it was my own show.just don't make sense to me.It got to be a money thing. :twocents

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Created by: 134282

9/19/10 @ 6:29pm (EDT) | UTC - 4:00

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that was my point .I want to see my show i one piece.I don't want to have to stop and boot up the climax in the show to finish. :jerkoff

and in the future if i want to see it i don't want to have to buy 2 vod's for 1 show when it was my own show.just don't make sense to me.It got to be a money thing. :twocents

Hello, Groundhog...

It's certainly not a money thing. The way things used to be, if a show was interrupted and the connection was automatically reestablished, you could only get one part of the show as a recording; the other part was not accessible. What you're seeing is the fix for this issue. Ergo, sometimes a private will be split into two shows - but at least you have access to the entire private.

If you have a problem, with this or anything else, you can always call us or e-mail us. We can be reached at customerservice@vs.com; or you can call us at (inside the US

800.685.9236 or (internationally

1.818.880.9021. We have an entire department dedicated to you, the customer. Not for you and the models; not for you and other people; customer service is all about you. So make use of us!

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Created by: groundhog617

9/20/10 @ 1:55am (EDT) | UTC - 4:00
Location: G-SPOT
Posts: 652

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800.685.9236 begin_of_the_skype_highlighting��800.685.9236��end_of_the_skype_highlighting or (internationally

1.818.880.9021. We have an entire department dedicated to you, the customer. Not for you and the models; not for you and other people; customer service is all about you. So make use of us!

THanks for the answer.I did email you .It must of got lost in the wind lol.I have had good luck getting answers from you guys.the last 2 time i emailed i got no response.I guess it was one of those things.lol/THanks again

I enjoy this site very much.keep up with the good work :drinkup

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Created by: 134282

9/20/10 @ 7:59am (EDT) | UTC - 4:00

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Thanks for the answer.I did email you .It must of got lost in the wind lol.I have had good luck getting answers from you guys.the last 2 time i emailed i got no response.I guess it was one of those things.lol/THanks again

I enjoy this site very much.keep up with the good work :drinkup

I'm sorry that we didn't receive your e-mail. We sift through an exorbitant amount of spam, so it's possible that your message was accidentally deleted. And for that I apologize. If you don't get a response to your e-mail within eight hours, don't hesitate to give us a ring.

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Created by: lickau

9/20/10 @ 10:19am (EDT) | UTC - 4:00
Location: Moving slowly but surely somewhere sometime
Posts: 29,285

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Thank you for telling about emails being deleted .

Sometimes the Part 2 shows I have - there were NEVER a Part 1 ,
It was a 1st private with this model in weeks .
It was also her 1st private that day .
Sometimes "Part 2" is not a continuation on 1 example for me .

Thank you and keep up the good work here

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Created by: groundhog617

9/20/10 @ 7:27pm (EDT) | UTC - 4:00
Location: G-SPOT
Posts: 652

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ya thanks again im with licku .you guys are good at answers.this was my first bump in the road.thank for a good job. :thumbsup

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Created by: VS_Brad

10/1/10 @ 12:22pm (EDT) | UTC - 4:00
Location: California, USA
Posts: 3,429

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Basically we improved the recording system a few months back (maybe longer?) so that if the performer's video crashes and reconnects to a different server the command to START RECORDING will get triggered again.

This can happen multiple times and the net result is that the show will get imported into the database in multiple parts.

The only time a part will not be imported is if it is less than 120 seconds long.

Brad

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Created by: brez_teddy617

10/2/10 @ 5:49am (EDT) | UTC - 4:00
Location: BREEZELAND

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Created by: kali-s_bear

10/7/10 @ 5:33pm (EDT) | UTC - 4:00
Posts: 149

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Created by: kali-s_bear

10/9/10 @ 9:35am (EDT) | UTC - 4:00
Posts: 149

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Created by: groundhog617

10/9/10 @ 5:15pm (EDT) | UTC - 4:00
Location: G-SPOT
Posts: 652

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show broken into two parts? check.
free preview of second part? check.
second part not actually available to view fully after you`ve paid 150 credits? check.
no refund of said credits from VS? check.
pissed off? check.

i haven;t tried to watch my show that broke in two part.it better play i spent $90 for that show i want to see it one more time at lease..sorry that happen to you.i would hope they make it right by you.im sure the site can afford a $15 credit to you.

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Created by: kali-s_bear

10/10/10 @ 12:19pm (EDT) | UTC - 4:00
Posts: 149

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apparently not

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Created by: kali-s_bear

10/11/10 @ 3:04pm (EDT) | UTC - 4:00
Posts: 149

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apparently yes.

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