STEPONIT: V.O.D. playbacks ? - 10/16/16

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V.O.D. playbacks ?

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Technical Support: V.O.D. playbacks ?

Created by: steponit

10/16/16 @ 2:38pm (EDT) | UTC - 4:00
Location: USA/ NORTH CAROLINA
Posts: 90

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Created by: steponit

10/16/16 @ 10:02pm (EDT) | UTC - 4:00
Location: USA/ NORTH CAROLINA
Posts: 90

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I received my 2 private shows V.O.D. one on 10-14 ,2016....the other on 10-15 ,2016 neither are playing all they do is say buffering, how long before I can watch them ? How long will they process or whatever's going on is my question ??
Also Desmond Diamond Vip daily vod Recorded Shows from Sunday, October 9, 2016 Starts then stopsStops andspins never able to rate a VOD , WE CANT watch , just sayin

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Created by: lancelot5910

10/17/16 @ 6:18am (EDT) | UTC - 4:00
Posts: 9

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Same for me.

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Created by: vs_jamie

10/17/16 @ 1:20pm (EDT) | UTC - 4:00
Location: CA
Posts: 2,326

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Thanks for reporting this issue, we are working on resolving it.

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Created by: steponit

10/17/16 @ 8:01pm (EDT) | UTC - 4:00
Location: USA/ NORTH CAROLINA
Posts: 90

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thanks

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Created by: lancelot5910

10/18/16 @ 7:26pm (EDT) | UTC - 4:00
Posts: 9

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I received my 2 private shows V.O.D. one on 10-14 ,2016....the other on 10-15 ,2016 neither are playing all they do is say buffering, how long before I can watch them ? How long will they process or whatever's going on is my question ??

This still happening with me, last 4 privates continually buffering without progressing to video. All previous privates work as before. Getting frustrating.

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Created by: steponit

10/19/16 @ 5:47pm (EDT) | UTC - 4:00
Location: USA/ NORTH CAROLINA
Posts: 90

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yes mine as well havent changed either just bufferingconstantly

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Created by: theocean

10/19/16 @ 7:40pm (EDT) | UTC - 4:00
Posts: 2

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New twist, I had a show from oct. 1 show up today complete with a still shot from the video instead of "image not available" but clicking on it leads to a "Invalid or missing recording ID" error message. Getting shows I cannot watch is arguably worse than not getting them at all.

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Created by: steponit

10/20/16 @ 12:40am (EDT) | UTC - 4:00
Location: USA/ NORTH CAROLINA
Posts: 90

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Many daily VIP V.O.D.'S are not working either, just sayin :guitar

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Created by: vinyage76guy

10/21/16 @ 1:25am (EDT) | UTC - 4:00
Location: Centurion, South Africa or lensflair.info

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seems like all of the new VOD's have "Imagenot available" and they don't play at all. Makes me very very unhappy

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Created by: ralphio

10/21/16 @ 10:02am (EDT) | UTC - 4:00
Location: My own personal happy place.
Posts: 26

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Likewise. It seems to be a lot of the most recent vids that have the problem.

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Created by: teeteeluvver

10/21/16 @ 5:57pm (EDT) | UTC - 4:00
Posts: 66

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I'm having the same problem with a few of my recordings on oct14 and 15th

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Created by: steponit

10/21/16 @ 8:25pm (EDT) | UTC - 4:00
Location: USA/ NORTH CAROLINA
Posts: 90

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I'm having the same problem with a few of my recordings on oct14 and 15th

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Created by: mfrazier57

10/22/16 @ 1:12am (EDT) | UTC - 4:00
Posts: 31

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Once again there is an issue with the daily VODs. Seems there is no reason to be a VIP as the system does not work.

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Created by: steponit

10/22/16 @ 1:26pm (EDT) | UTC - 4:00
Location: USA/ NORTH CAROLINA
Posts: 90

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virtually all the daily vod's are not working , a problem for sure

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Created by: mfrazier57

10/23/16 @ 1:08pm (EDT) | UTC - 4:00
Posts: 31

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We are not getting what we pay for and this not acceptable at all.

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Created by: F4F Administrator

10/24/16 @ 10:03am (EDT) | UTC - 4:00
Location: California, USA
Posts: 3,429

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We definitely understand your frustration here, this is where we are at:

1. Backlog. Importing all of the backlogged recordings is almost complete, we hope to have that done today/tomorrow.

2. Images. The system is reprocessing thumbnail images for any that were broken, this should get caught up quickly.

3. Unable to Play. Some of these were caused by a file naming issue which should be addressed if it isn't already. There are a handful of about 1,500 videos out of 90,000 that were backlogged which were lost during the processing. Once these are identified they will be removed from the archive.

Will post more updates when we have them.

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Created by: male4622

10/24/16 @ 5:52pm (EDT) | UTC - 4:00
Location: United States
Posts: 571

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What are you going to do to make this right so that we VIP customers that pay extra can feel we are receiving our full benefits for paying the extra money?

We definitely understand your frustration here, this is where we are at:

1. Backlog. Importing all of the backlogged recordings is almost complete, we hope to have that done today/tomorrow.

2. Images. The system is reprocessing thumbnail images for any that were broken, this should get caught up quickly.

3. Unable to Play. Some of these were caused by a file naming issue which should be addressed if it isn't already. There are a handful of about 1,500 videos out of 90,000 that were backlogged which were lost during the processing. Once these are identified they will be removed from the archive.

Will post more updates when we have them.

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Created by: lancelot5910

11/9/16 @ 2:19am (EDT) | UTC - 4:00
Posts: 9

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I still waiting for shows on 11th, 12th, 13th and 16th September with no explanation.
I not participating again until I get a satisfactory response other than a generic response from Customer Service.

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Created by: vsashlee

11/11/16 @ 2:03pm (EDT) | UTC - 4:00
Posts: 534

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