ourjeffie: Model online notifications being deleted - 11/20/14

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Model online notifications being deleted

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Technical Support: Model online notifications being deleted

Created by: ourjeffie

11/20/14 @ 6:11pm (EDT) | UTC - 4:00
Location: Brisbane Australia, home of the 2032 Olympic Games
Posts: 45,936

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My model online notifications were working fine but this week they were all deleted and replaced by a message "You do not have any Model Notifications." Every time I add them again they are removed again a few hours later :mad

Can you fix this please?

Created by: vs_beverly

11/20/14 @ 6:25pm (EDT) | UTC - 4:00
Location: Los Angeles, California
Posts: 404

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Can you fix this please?

Hi Jeffie, I think what is happening is that the notifications are bouncing. We don't want to send a lot of e-mails that bounce, so when they do, we disable notifications because our e-mail reputation will be compromised if they aren't arriving. You may need to check your e-mail's settings to ensure that they aren't being sent to spam because our system will auto-disable them if that is the case.

If you have any further issues or questions, please do not hesitate to contact our 24/7 Customer Support Team:

Email: CustomerService@vs.com
Phone: 1-800-685-9236 (USA only)
Int'l Phone: 1-818-880-9021 (Outside USA)

Created by: ourjeffie

11/20/14 @ 8:59pm (EDT) | UTC - 4:00
Location: Brisbane Australia, home of the 2032 Olympic Games
Posts: 45,936

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Hi Beverly

There is no reason that I can think of why your notifications would suddenly start bouncing. I have used the same email address for years and I have not changed my email settings. My mailbox is set to accept everything from vs.com and there is nothing in my junk mail folder. In other words, nothing at all has changed on my end but suddenly you are removing my notifications models :mad

Created by: thomas80

11/21/14 @ 6:53am (EDT) | UTC - 4:00
Location: Belgium
Posts: 1,051

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Jef, it could be some e-mails are bounced by your provider, mine does.

Created by: ourjeffie

11/22/14 @ 12:48am (EDT) | UTC - 4:00
Location: Brisbane Australia, home of the 2032 Olympic Games
Posts: 45,936

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Maybe, Thomas, but why?

I was receiving notifications for at least 6 months without a problem, then this week the notifications stopped and 3 or 4 times my notifications models were all deleted, without me changing anything. Since my first post in this thread I have started receiving notifications again, still without me changing anything.

Created by: thomas80

11/23/14 @ 8:02am (EDT) | UTC - 4:00
Location: Belgium
Posts: 1,051

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My provider does it because of the "phishing" e-mails.

Created by: grumpnose

11/23/14 @ 6:41pm (EDT) | UTC - 4:00
Location: where prince charming ruined all the fun
Posts: 691

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Well I get everything from flirt 4 free but my model notifications, and when i come to the site i see they are canceled, so how about sending what i ask for and nothing else instead of the other way around.

Created by: sir_ken

12/2/14 @ 7:00am (EDT) | UTC - 4:00
Posts: 389

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im experiencing this as well :mad

Created by: grumpnose

12/2/14 @ 12:30pm (EDT) | UTC - 4:00
Location: where prince charming ruined all the fun
Posts: 691

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I guess i can complain about this again, but since noone from flirt answers i think i'll mark all the unsolicited stuff as spam. Never gonna get the stuff i ask for anyway.

Created by: ourjeffie

12/2/14 @ 4:48pm (EDT) | UTC - 4:00
Location: Brisbane Australia, home of the 2032 Olympic Games
Posts: 45,936

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My notifications have been working fine again since my first post in this thread, although some are a little late sometimes

Created by: vs_beverly

12/2/14 @ 4:58pm (EDT) | UTC - 4:00
Location: Los Angeles, California
Posts: 404

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@grumpnose try registering a different e-mail as your e-mail server provider may be blocking our e-mails.

Created by: grumpnose

12/3/14 @ 2:24pm (EDT) | UTC - 4:00
Location: where prince charming ruined all the fun
Posts: 691

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@grumpnose try registering a different e-mail as your e-mail server provider may be blocking our e-mails.

I get every mail for your contests, and mass mailings from models i never go to, so tell me how it is that only the email i want isn't accepted?

Created by: fouf

1/4/15 @ 9:20am (EDT) | UTC - 4:00
Posts: 41

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"I get every mail for your contests, and mass mailings from models i never go to, so tell me how it is that only the email i want isn't accepted?"

Same here. I get emails about promos and beggar emails from models I have NEVER visited (Hazina)but as of the 2nd day of January, all my online notifications stopped and I just discovered they are gone from your system. I thought all the models were on vacation in Cancun again. But F4F just decided to delete my settings. Turned off. Nothing there. It is NOT my email provider, which is a Yahoo premium account that has accepted your model notifications for years. I have checked spam and it is NOT there. It is your loss F4F. I won't spend money if I don't know my models are online.

Created by: ourjeffie

1/4/15 @ 5:32pm (EDT) | UTC - 4:00
Location: Brisbane Australia, home of the 2032 Olympic Games
Posts: 45,936

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This is what happened to me in November last year - it seems to be a random thing

My notifications have been working fine again since my first post in this thread, although some are a little late sometimes

The problem will never be fixed as long as the site continues to blame external influences as the cause

Created by: fouf

1/5/15 @ 9:08pm (EDT) | UTC - 4:00
Posts: 41

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I came back today to find the model notifications are all deleted again. :mad

Created by: F4F Administrator

1/6/15 @ 12:03pm (EDT) | UTC - 4:00
Location: California, USA
Posts: 3,429

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I guess i can complain about this again, but since noone from flirt answers i think i'll mark all the unsolicited stuff as spam. Never gonna get the stuff i ask for anyway.

We already replied once in this thread. Marking all of those messages as SPAM hurts our scores and would hurt everyone who wants to receive these notifications. If you want to unsubscribe please use one of the many tools we provide to do this.

Created by: F4F Administrator

1/6/15 @ 12:07pm (EDT) | UTC - 4:00
Location: California, USA
Posts: 3,429

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I came back today to find the model notifications are all deleted again. :mad

Sorry this is happening. We've re-opened the bug fix to look into this further. There are enough people posting here on this thread that we might be able to get to the bottom of it using your accounts as examples when debugging.

The only thing that I can think of is a task we worked on a few months ago to ensure that each customer only has one record in our mailing list (to avoid duplicate emails) since some people have created multiple accounts over the years. Maybe this is related ... not sure yet but we'll figure it out.

Created by: F4F Administrator

1/6/15 @ 5:09pm (EDT) | UTC - 4:00
Location: California, USA
Posts: 3,429

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There are still some things for us to fix regarding how online notifications get turned "off" when we get a bounce-back and we're going to improve that shortly. In the interim we went ahead and added a button to the page where you manage your notifications which will allow you to easily re-activate all of your inactive notifications with one click!

http://www.flirt4free.com/my-account/secure/notifications.php

NOTE: The system cannot differentiate between notifications that were turned off because of a bounce-back or at your request (currently). If you reactivate all and see some you don't want you can still easily click to remove those.

Hope this helps improve your experience.

Created by: F4F Administrator

1/6/15 @ 5:44pm (EDT) | UTC - 4:00
Location: California, USA
Posts: 3,429

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Tried to make this even a little cooler today by including a list of suggested performers based on (a) performers whom you have used credits with recently and (b) who aren't already in your notifications list. Hopefully this little enhancement also improves your experience with the online notifications tool!

Created by: F4F Administrator

1/6/15 @ 5:55pm (EDT) | UTC - 4:00
Location: California, USA
Posts: 3,429

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Last but not least we updated some of our backend logic to stop deactivating online notifications when we receive a bounce-back. This doesn't do much for those of you who have been affected by this previously but it should help things going forward.

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