zyxwv098: Wrong VOD linked to Show History - 3/15/13

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Wrong VOD linked to Show History

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Technical Support: Wrong VOD linked to Show History

Created by: zyxwv098

3/15/13 @ 10:11pm (EDT) | UTC - 4:00
Posts: 883

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Created by: forgottenclone

3/15/13 @ 10:55pm (EDT) | UTC - 4:00
Location: Cleverly disguised as a responsible adult
Posts: 799

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I had a multi-user show with Cyrus X this morning (15 March, 2:04 a.m. ET) but in my Show History it links to an April 2011 show by another performer, Patrixa Lux. Has this ever happened before to anyone? How long does it take to resolve after notifying Customer Support (if it gets resolved at all)?

Ongoing problem:

http://www.flirt4free.com/forums/threads.php?forum_id=9&thread_id=1273&num_posts=6

http://www.flirt4free.com/forums/threads.php?forum_id=9&thread_id=1273&num_posts=6

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Created by: zyxwv098

3/15/13 @ 11:03pm (EDT) | UTC - 4:00
Posts: 883

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Ongoing problem:

http://www.flirt4free.com/forums/threads.php?forum_id=9&thread_id=1273&num_posts=6

http://www.flirt4free.com/forums/threads.php?forum_id=9&thread_id=1273&num_posts=6

I am not sure if it is the same thing, but I cannot access the General Discussion forum, as I am not VIP. But were your VODs replaced with VODs for an entirely different performer?

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Created by: ronnie-uk

3/16/13 @ 12:45am (EDT) | UTC - 4:00
Location: London, UK
Posts: 2,381

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I am not sure if it is the same thing, but I cannot access the General Discussion forum, as I am not VIP. But were your VODs replaced with VODs for an entirely different performer?

Absolutely.

Currently I have 6 entries in my March 2013 Show History which show the wrong VODs. All of the VODs are dated August 2011. All of them are the wrong performers, who I have never had any contact with. 3 of them are male and 3 are female

One of them I cannot even identify because "The original customer has requested that this show be kept private". That makes it even more galling that it should appear in my Show History

Some of these VODs appear alongside group chats, where I don't expect to receive a VOD. However, 3 of these appear in place of VODs for my private shows last week. Those VODs have not been received. That is why it was mentioned in the current "Shows Not Recording" topic

I have been pressing VS about this, and had confirmation today that they are still trying to fix the problem

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Created by: zyxwv098

3/16/13 @ 12:48am (EDT) | UTC - 4:00
Posts: 883

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Thank you for filling me in. It is a slight comfort to me--though of none to you, I am sure--that I am not the only one dealing with this issue. I will continue to check the various threads, and to check (or badger) regularly with Customer Service. Hopefully our problems will be resolved soon.

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Created by: forgottenclone

3/16/13 @ 4:27am (EDT) | UTC - 4:00
Location: Cleverly disguised as a responsible adult
Posts: 799

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So counting mine plus Ronnie's missing VODS starting on March 5 and now zyxwv098's on the 15th. That makes 10 days of the same "technical problem".

WTF VS??????!!! Seriously?????!!!!!!!

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Created by: vs_craig

3/18/13 @ 1:15pm (EDT) | UTC - 4:00
Location: Los Angeles, CA
Posts: 524

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I had a multi-user show with Cyrus X this morning (15 March, 2:04 a.m. ET) but in my Show History it links to an April 2011 show by another performer, Patrixa Lux. Has this ever happened before to anyone? How long does it take to resolve after notifying Customer Support (if it gets resolved at all)?

Hi zyxwv098, I am looking into this problem for you.

Ongoing problem
http://www.flirt4free.com/forums/threads.php?forum_id=9&thread_id=1273&num_posts=6

Sorry Forgottenclone, that task was originally about missing VODs which was resolved. I think the problem of the wrong VODs showing up is actually a different issue which, for the sake of clarity, I will address in this thread.

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Created by: forgottenclone

3/18/13 @ 2:40pm (EDT) | UTC - 4:00
Location: Cleverly disguised as a responsible adult
Posts: 799

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Sorry Forgottenclone, that task was originally about missing VODs which was resolved. I think the problem of the wrong VODs showing up is actually a different issue which, for the sake of clarity, I will address in this thread.

That would be great, and when will that be?

My show was on March 10th at 7:56 pm EST with a male model for 80 mins.

In my History it shows the correct name of the male model, the correct date/time and credits spent, but the actual VOD has been "replaced" by a 9:55 min private show of some female model named Meliora done on 8/17/2011.

I have spoken to both Jim and Jason in Customer Service who assured me MY 80 min private show HAD been recorded and the problem should be resolved in 24 hours. That was a week ago.

As you can see below, ronnie-uk has already tracked a trend:

Forgottenclone - I am still hopeful that the current missing VODs might be recovered when VS discovers why there are a number of errors in the Show History (for the first time).

I have noticed that the wrong VODs in the Show History are not as random as I first thought:

Date of show: Mar 5 2013 Show History VOD: Aug 13 2011
Date of show: Mar 6 2013 Show History VOD: Aug 14 2011
Date of show: Mar 7 2013 Show History VOD: Aug 15 2011
Date of show: Mar 9 2013 Show History VOD: Aug 16 2011

In your case the dates are:

Date of show: Mar 10 2013 Show History VOD: Aug 17 2011

Any updates when this problem will be resolved and my private show found and restored is appreciated.

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Created by: zyxwv098

3/18/13 @ 3:23pm (EDT) | UTC - 4:00
Posts: 883

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Hi zyxwv098, I am looking into this problem for you.

Ongoing problem
http://www.flirt4free.com/forums/threads.php?forum_id=9&thread_id=1273&num_posts=6

::quo te_end::

Sorry Forgottenclone, that task was originally about missing VODs which was resolved. I think the problem of the wrong VODs showing up is actually a different issue which, for the sake of clarity, I will address in this thread.

Thank you very much. I am grateful that you are looking into this and hope to have a successful resolution soon.

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Created by: zyxwv098

3/18/13 @ 8:14pm (EDT) | UTC - 4:00
Posts: 883

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Thank you for making some progress. The incorrect VOD link has been removed, and though it now says "No" in the Recorded column, I am hopeful that the correct VOD link will be entered there soon.

Thank you for all your assistance.

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Created by: forgottenclone

3/18/13 @ 8:32pm (EDT) | UTC - 4:00
Location: Cleverly disguised as a responsible adult
Posts: 799

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Created by: zyxwv098

3/18/13 @ 8:41pm (EDT) | UTC - 4:00
Posts: 883

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Same here. Mine says "No" now as well...I'm holding my breath.

I have faith that the people at VS are doing their best to help us, and that we will soon have the right VODs linked up to our Show Histories. After all, they've gotten us this far, right?

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Created by: ronnie-uk

3/18/13 @ 10:08pm (EDT) | UTC - 4:00
Location: London, UK
Posts: 2,381

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Thanks for fixing the Show History, Craig. You seem to be doing a great job here :thumbsup

I hope you can now recover the VODs that went missing while the site had this problem...

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Created by: zyxwv098

3/19/13 @ 5:56am (EDT) | UTC - 4:00
Posts: 883

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Thanks for fixing the Show History, Craig. You seem to be doing a great job here :thumbsup

I hope you can now recover the VODs that went missing while the site had this problem...

I also hope that fixing this hasn't affected any other shows we've been doing since then? Because I had 4 private shows yesterday, and none of them have appeared yet.

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Created by: zyxwv098

3/19/13 @ 6:21pm (EDT) | UTC - 4:00
Posts: 883

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Thank you very much! The Cyrus X VOD has appeared in my Show History.

Now I need only be patient and wait for the ones from yesterday, but I am sure they will show up soon.

Thank you very much for all your efforts. They are greatly appreciated.

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Created by: zyxwv098

3/19/13 @ 6:52pm (EDT) | UTC - 4:00
Posts: 883

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Just thought I should mention that on the page for the actual VOD, there is still a link to the August 2011 VOD under the "Other Parts" heading.

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Created by: vs_nubia

3/19/13 @ 6:55pm (EDT) | UTC - 4:00
Location: Corporate Office, LA
Posts: 1,897

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Unfortunately, we continue to have a technical issue at one of our datacenter located in New York. This has caused a backlog of approximately 4,000 recordings, delaying from importing into the Video archives. Rest assure that once connectivity is restored the system will get those videos imported.

In addition, there are some experiencing a bug in their "My Shows" section, where an incorrect VOD is displaying in the list. This issue has been fixed.

Thank you, and we apologize for the inconvenience. We will continue to get all issues resolves as soon as possible.

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Created by: phil_usa

3/20/13 @ 10:17am (EDT) | UTC - 4:00
Location: Driving Down Thunder Road
Posts: 4,747

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...nubia, thanks for keeping on these problems.

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Created by: kuzman

3/26/13 @ 6:44am (EDT) | UTC - 4:00
Location: Michigan
Posts: 222

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I am missing vods also,guess i am not the only one?
I am missing 5 recoreded shows,but in history they show not recoreded?
Tried contacting customer suport no luck?

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Created by: dickey69

3/31/13 @ 12:07pm (EDT) | UTC - 4:00
Location: San Fran Bay Area
Posts: 4

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I, too, have 2 very long shows that were thousands of credits that I'm still missing... and they were exceptionally HOT!! I've been anxious to see them again. Here are the details:
Missing Show #1) Denton Edwards & Jesse Brooks March 26, 2013 @ 04:00 AM Duration: 78:59
Missing Show #2) Brent Sterling & Joby Vance March 17, 2013 @ 06:40 PM Duration: 109:57

I'm very optimistic the shows are still available. I spent a small fortune in the hope & expectation watching the recordings over & over again. I look forward to an update on my shows.
Thanks! - dickey69

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