Phil_USA: Shows Not Recording - 3/12/13

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Technical Support: Shows Not Recording

Created by: phil_usa

3/12/13 @ 11:52am (EDT) | UTC - 4:00
Location: Driving Down Thunder Road
Posts: 4,747

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...I did 2 shows yesterday that totaled more than 32 minutes. Neither show was recorded, I want to know WHY? Let me know when this problem is fixed because I will NOT be doing any more shows until it is. :mad

Thank You,
Phil

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Created by: wonderboi2009

3/12/13 @ 1:21pm (EDT) | UTC - 4:00
Location: Kansas, US
Posts: 417

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my shows from late last night (3/11) showed up really quickly, but i'm still waiting for some from 3/10 from the same model. All of the other backlog (which was up to 3 days at one time) has cleared for me.

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Created by: vs_nubia

3/12/13 @ 1:34pm (EDT) | UTC - 4:00
Location: Corporate Office, LA
Posts: 1,897

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Hello Gents,

We apologize for the delay, rest assure that our techs inform us that these video recordings are not indeed lost, but are just taking some time to import into the Flirt system. As we make efforts to facilitate the archiving process by installing new hardware, we face small delays in getting everything back into the flow of things.

We appreciate your patience,
Nubia

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Created by: ronnie-uk

3/12/13 @ 7:46pm (EDT) | UTC - 4:00
Location: London, UK
Posts: 2,381

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This same topic was raised in the General Discussions forum, and I mentioned some recent shows where I haven't received the VODs. Forgottenclone did too. There seems to be a link to errors in the Show History page, and I just added this post there:

Forgottenclone - I am still hopeful that the current missing VODs might be recovered when VS discovers why there are a number of errors in the Show History (for the first time).

I have noticed that the wrong VODs in the Show History are not as random as I first thought:

Date of show: Mar 5 2013 Show History VOD: Aug 13 2011
Date of show: Mar 6 2013 Show History VOD: Aug 14 2011
Date of show: Mar 7 2013 Show History VOD: Aug 15 2011
Date of show: Mar 9 2013 Show History VOD: Aug 16 2011

In your case the dates are:

Date of show: Mar 10 2013 Show History VOD: Aug 17 2011

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Created by: phil_usa

3/13/13 @ 11:49am (EDT) | UTC - 4:00
Location: Driving Down Thunder Road
Posts: 4,747

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Thank You,
Phil

...I got both of my shows this morning!! Guess they were recorded even though the show history showed that they were not recorded!

...Thanks for the effort to get the shows to me.
...Phil

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Created by: ronnie-uk

3/13/13 @ 9:27pm (EDT) | UTC - 4:00
Location: London, UK
Posts: 2,381

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Pleased to hear you got the VODs you were waiting for, Phil

I am still waiting for the 3 missing VODs of my shows from last week, and for the My Account > Purchases > Show History errors to be corrected.

As wonderboi said in the General Discussions forum topic, the Show History always shows a "No" in the Recorded column until the VOD arrives. What has happened to me and Forgottenclone (and others?) is that the Show History for March 2013 is showing random VODs from August 2011. I hope that VS can fix that soon

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Created by: forgottenclone

3/14/13 @ 4:44pm (EDT) | UTC - 4:00
Location: Cleverly disguised as a responsible adult
Posts: 799

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........annnnnnnnnnnnnddddddddddd waiting.

:helpme

Will someone PLEEEEEASE get this naked Hoo-Hoo off my show list and gimme my MIA hairy hunk of stud-li-ness hour?

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Created by: forgottenclone

3/16/13 @ 4:35am (EDT) | UTC - 4:00
Location: Cleverly disguised as a responsible adult
Posts: 799

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Created by: asti

3/17/13 @ 2:29pm (EDT) | UTC - 4:00
Posts: 3,985

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My two latest shows are in VOD limbo. One is from March 13 and another from March 15. I am wary to engage in another private chat until at least one of them appears in "My Shows".

Sorry about your ten day wait Clone.

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Created by: wonderboi2009

3/17/13 @ 8:28pm (EDT) | UTC - 4:00
Location: Kansas, US
Posts: 417

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After having been pretty well caught up, I'm now missing one from 3/10, one from 3/12, one from 3/13, one from 3/15, two from 3/16, and four from 3/17, although in this case I believe they are all from the same Russian studio. Another 3/17 one did come through from this studio.

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Created by: forgottenclone

3/17/13 @ 9:40pm (EDT) | UTC - 4:00
Location: Cleverly disguised as a responsible adult
Posts: 799

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Tonight, I did a 40 min show with the same model whose 80 min show from March 10th is still missing.

It showed up in my private show history almost within minutes of it ending. That's the fastest turn

around time I've ever seen a private show post on Flirt.

Still no word from Customer Service on the missing 80 min show from last week and the female

model's private is STILL showing in my history.

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Created by: heysky

3/18/13 @ 7:39am (EDT) | UTC - 4:00
Location: canada
Posts: 16

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can you check into my last show..it is not recorded in my shows list

it is long and would love to get it ..thanks

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Created by: vs_craig

3/18/13 @ 1:16pm (EDT) | UTC - 4:00
Location: Los Angeles, CA
Posts: 524

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For the sake of clarity, I will be addressing the problem of the wrong VODs showing up in the following thread:

http://www.flirt4free.com/forums/threads.php?forum_id=9&thread_id=1279

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Created by: ticklishsoldier

3/18/13 @ 1:38pm (EDT) | UTC - 4:00
Location: TEXAS
Posts: 15

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I have done a PVT show about a week ago and I haven't seen it posted yet! What's the deal? I've noticed that the last few PVT shows I have done are showing up days later. Please fix this problem!!

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Created by: vs_nubia

3/19/13 @ 6:56pm (EDT) | UTC - 4:00
Location: Corporate Office, LA
Posts: 1,897

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Unfortunately, we continue to have a technical issue at one of our datacenter located in New York. This has caused a backlog of approximately 4,000 recordings, delaying from importing into the Video archives. Rest assure that once connectivity is restored the system will get those videos imported.

Thank you, we are working in getting all issues resolves as soon as possible.

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Created by: phil_usa

3/20/13 @ 10:18am (EDT) | UTC - 4:00
Location: Driving Down Thunder Road
Posts: 4,747

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...nubia, thanks for keeping on these problems.

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Created by: zyxwv098

3/21/13 @ 5:49pm (EDT) | UTC - 4:00
Posts: 883

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Thank you for keeping us apprised of ongoing efforts to restore our missing VODs. I am wondering, is there a certain geographic region that is being affected by the data center problems? Because since the 19th I have received VODs for a model in Oregon and one (I think) in the Ukraine, but have not yet received VODs for models in Colombia, Romania, and California.

But thank you again for your efforts, and I have faith that everything will be resolved soon.

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Created by: ronnie-uk

3/21/13 @ 5:58pm (EDT) | UTC - 4:00
Location: London, UK
Posts: 2,381

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is there a certain geographic region that is being affected by the data center problems?

The VODs I am waiting for (Mar 5, Mar 6 and Mar 9) are shows with Russian models.

Good to know that VS have identified the cause of the problem and are confident of fixing it :thumbsup

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Created by: zyxwv098

3/21/13 @ 8:28pm (EDT) | UTC - 4:00
Posts: 883

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Would it help to mention the VODs I'm waiting for?

March 18, 7:36 p.m. ET, with Lance A (5 minutes)
March 18, 10:16 p.m. ET, with Zheus (5 minutes)
March 19, 7:29 p.m. ET, with Pozzeidon Ds (15 minutes)
March 19, 8:00 p.m. ET, with Brad Hedlund (5 minutes)
March 20, 9:16 p.m. ET, with Eberhard (6 minutes)

But since I have received some of the VODs that occurred before, between, and after these times, I am sure it is only a matter of time before these become available.

Thank you for your hard work on the members' behalf.

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Created by: forgottenclone

3/21/13 @ 9:36pm (EDT) | UTC - 4:00
Location: Cleverly disguised as a responsible adult
Posts: 799

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March 10th at 7:56 pm EST with a male model in California (80 mins).

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