Tricky_Dick: Cams freeze - 1/26/13

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Technical Support: Cams freeze

Created by: tricky_dick

1/26/13 @ 1:14pm (EDT) | UTC - 4:00
Location: On your computer.
Posts: 176

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This has been going on for quite a long time. I figured it was because of a flash update.
Time and time again when a model switches from (i.e.) group to open chat the cam feed freezes.
Don't really know what it is about but it's a pain in the ass :p

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Created by: spar

1/26/13 @ 6:50pm (EDT) | UTC - 4:00
Posts: 346

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Refresh (the F5 key). Sometimes it won't help either though.

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Created by: tricky_dick

1/29/13 @ 2:43pm (EDT) | UTC - 4:00
Location: On your computer.
Posts: 176

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You said it. I still wonder how come the flow from diffenrent modes comes ...

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Created by: bisporti23

1/29/13 @ 4:51pm (EDT) | UTC - 4:00
Location: Germany
Posts: 455

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I had the same issues and got help from Purgatory.

Check:

http://www.flirt4free.com/forums/threads.php?forum_id=9&thread_id=881&num_po sts=17

(of course, since this was in August last year, Flash and Firefox have moved on with updated versions)

Bisport

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Created by: tricky_dick

2/3/13 @ 10:52am (EDT) | UTC - 4:00
Location: On your computer.
Posts: 176

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I've done what Purgatory suggested.
It didn't help ... too bad.

Besides this is not what the 'new' or 'experienced' user ought to do.
The site should be working properly!

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Created by: vs_doug

2/5/13 @ 1:34pm (EDT) | UTC - 4:00
Location: VS Media Inc.
Posts: 196

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@Tricky_Dick

I'm working on investigating this issue and seeing if I can come up with a fix. Though so far, I haven't been able to reproduce this on my side. If you don't mind, I'd like to ask you a few questions to help narrow down the conditions that produce this result.

1. First off, when this happens, are you logged in to your account or are you viewing all of this as a guest?

1a. If you are logged, are you watching the group show or are you hanging out in the room waiting for the show to end? (ignore question 1b.)

1b. If you are watching this as a guest, are you using the interface that has the FAQ bar on the right side of the interface? (ignore question 1a.)

This will help me narrow down which interface is the problem and how you're using that interface.

2. Next up, which browser are you using when you get these results? Will you also tell me which version it is?

3. Finally, which OS is currently running on your machine?

Up until now, I've been testing all of our guest and open interfaces in all browsers. Knowing these details will help me move forward with this investigation.

Thanks,
Doug

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Created by: tricky_dick

2/5/13 @ 2:16pm (EDT) | UTC - 4:00
Location: On your computer.
Posts: 176

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What you're asking me to post is getting very personal.
VS can know what browser and OS I'm using but not the whole world, if you catch my drift.
Your questions are precise. I should submit a help request to VS rather then post the answers here if need be. I'd like to resolve this problem too but I'm patient.
For the time being I'm 'playing' with the problem. When It persists and through a help request there is a solution, I will surely post it here.

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Created by: tricky_dick

2/5/13 @ 3:28pm (EDT) | UTC - 4:00
Location: On your computer.
Posts: 176

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Created by: vs_doug

2/5/13 @ 5:28pm (EDT) | UTC - 4:00
Location: VS Media Inc.
Posts: 196

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ok ... if you're trying to reproduce the problem try IE9 on win7 while logged in as a registered user. As far as I can see the type of browser doesn't really matter. I never log on as an anonymous user so I can't speak to that and I never see a FAQ on the right?!

Ok, what you gave me here helps a lot. What may seem unimportant to most people, can mean the world to a guy like me trying to figure out issues. Since I'm trying to reproduce this issue, using the same browser with the same OS and replicating roughly the same behavior increases the likelihood of it happening to me, which is a very good thing.

Every browser does things a little differently than the next, which means that flash player doesn't always behave the same across all platforms. This sometimes results in unpredictable behavior that can only be observed on a very specific level.

Trust me when I tell you that I didn't mean to make it personal, I'm just trying to get the whole picture.

I'm going to reproduce this setup and see what I get. I appreciate the quick response.

-Doug

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Created by: vs_doug

2/6/13 @ 12:03pm (EDT) | UTC - 4:00
Location: VS Media Inc.
Posts: 196

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Good news, using the information you gave me yesterday, I am able to reproduce this issue with fairly good consistency.

I'm currently working on a solution. I will keep you posted.

In the meantime, if you happen to have firefox or google chrome installed, you should be able to use those browsers without these problems occurring.

-Doug

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Created by: tricky_dick

2/6/13 @ 2:37pm (EDT) | UTC - 4:00
Location: On your computer.
Posts: 176

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okay ... for the sake of a solution I will use Opera and look at what kind of results I get there. I have still implemented Purgatory's solution. So lets see where it gets me. I'll be posting results too.

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Created by: vs_doug

2/7/13 @ 4:19pm (EDT) | UTC - 4:00
Location: VS Media Inc.
Posts: 196

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Alright Tricky, I've published an update to the open-interface. The new version is 4.0.71.

The problem was solved by adding a 20ms delay between each reconnect attempt which occurs when moving to group from open or vice versa. This was not at all associated with flash player's protected mode so if Purgatory's solution somehow worked, then we got lucky. Though don't get me wrong, Purgatory's solution does work well for other similar problems that we've seen on our site and in those cases, it was a problem with flash player itself.

I found that in addition to it freezing after a group show ends, it would also occasionally occur when the model would first start up a group session. I also observed this happening if a group session was canceled or if the group session ended due to the goal not being met. When it came down to it, the switch action between modes was the problem.

Although the way that it was coded before was correctly coded, it wasn't necessarily optimized for all browsers. Internet Explorer's flash player plugin runs a little differently in terms of performance than the rest of the browsers and the older interface version wasn't accounting for that properly. For some reason, some repetitive processes need a little time in between each iteration for the overall process to run smoothly in IE.

In our case, adding 20ms to each reconnect attempt not only fixed the problem, but on average, I'm seeing about 1 second knocked off of the transition time between open and group or vice versa.

With version 4.0.69, the freeze issue was occurring at roughly a rate of 2 out of 5 attempts. With version 4.0.71, I have yet to see one after 20+ group chat transitions.

Give this version a try and let me know how it works for you. If you aren't seeing the new version, remember to try clearing your cache.

-Doug

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Created by: tricky_dick

2/10/13 @ 12:56pm (EDT) | UTC - 4:00
Location: On your computer.
Posts: 176

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Pretty swift and graceful solution to the problem. Impressive!
I haven't noticed any problems anymore. With the updated version all runs very smoothly.

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Created by: purgatory

2/10/13 @ 6:12pm (EDT) | UTC - 4:00

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Seems a good fix and makes the chat more stable.

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Created by: tricky_dick

2/11/13 @ 7:28pm (EDT) | UTC - 4:00
Location: On your computer.
Posts: 176

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I realize how much this means. A solution like this can mean a hike (10-15 percent) in revenue. I'd like to be included in your team. I considered the aspect of business and pleasure. If you really value my opinion, we could work.

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Created by: vs_doug

2/13/13 @ 12:02pm (EDT) | UTC - 4:00
Location: VS Media Inc.
Posts: 196

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Fantastic. I'm glad to hear that it's working well for you guys. Take care.

-Doug

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