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Forums / Technical Support

Manager's Special
Technical Support: Manager's Special
groundhog617
Created by: groundhog617

4/1/11 @ 5:27pm (EDT) | UTC - 4:00
Location: G-SPOT
Posts: 652

Have to say I am very dissapointed at how this mess was handled and communicated as well as censored. i don't think "management" realized the damage this does long term. It's a shame.



i agree.i spend quite a bit here.no rewards for being a faithful customer. :mad :(
DirtyBit
Created by: dirtybit

4/1/11 @ 5:30pm (EDT) | UTC - 4:00

** REMOVED BY ADMINISTRATOR **
mind1266
Created by: mind1266

4/1/11 @ 5:38pm (EDT) | UTC - 4:00

call customer service and complain. if you give them your user name he said management would look at it one by one and determine if they want to honor the promo. i said all or none. everyone should get the opportunity and not those of us who complain. but no , i was told they are not going to honor for everyone. couldnt believe the attitude.
Asti
Created by: asti

4/1/11 @ 5:49pm (EDT) | UTC - 4:00
Posts: 3,985

I called Titus as he requested. I understand what happened now, he explained the situation.
groundhog617
Created by: groundhog617

4/1/11 @ 6:04pm (EDT) | UTC - 4:00
Location: G-SPOT
Posts: 652

I called Titus as he requested. I understand what happened now, he explained the situation.



i hope you got a good reason.but i still say it's not fair at all.at lease you got a answer.
mind1266
Created by: mind1266

4/1/11 @ 6:22pm (EDT) | UTC - 4:00

shame the rest of us dont get a reasonable explanation
Asti
Created by: asti

4/1/11 @ 6:59pm (EDT) | UTC - 4:00
Posts: 3,985

shame the rest of us dont get a reasonable explanation



Well, you have to do your part and call the number he posted in several replies as requested.
groundhog617
Created by: groundhog617

4/1/11 @ 7:08pm (EDT) | UTC - 4:00
Location: G-SPOT
Posts: 652




Well, you have to do your part and call the number he posted in several replies as requested.



we were not all asked to call him.i would if i was asked to.
vs_titus
Created by: vs_titus

4/1/11 @ 7:17pm (EDT) | UTC - 4:00
Location: Heaven on Earth
Posts: 85




we were not all asked to call him.i would if i was asked to.



I am available any time and you shouldn't feel restricted to contact us any time we can be of assistance. I actually have an open door policy not only for my staff but also for our customers. So, go ahead and give me a call if when you have a moment. Remember that we also have a very capable and ready to assist team of customer support reps who can fully handle any of your concerns. Feel free to ask for me if you'd rather.
Easyfellow
Created by: easyfellow

4/1/11 @ 7:48pm (EDT) | UTC - 4:00
Posts: 372

** REMOVED BY ADMINISTRATOR **
mind1266
Created by: mind1266

4/1/11 @ 9:39pm (EDT) | UTC - 4:00

i have to say titus this really blew it for a lot of us.
Created by: VS_Brad

4/1/11 @ 10:28pm (EDT) | UTC - 4:00
Location: California, USA
Posts: 3,429

I am out of the office at the moment and will address this when I return. There is a lot of false information here and instead of letting it ensue over the weekend I'm shutting down this thread.

Please understand that we value your opinions very much, but any additional threads on this issue until I have responded fully will be summarily deleted and posting privileges removed as it is quite damaging to disseminate inaccurate information that fans the flames of discontent unnecessarily.

Sincerely,

Brad

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