Qui_Gon_Jinn: VOD Not Available - 3/18/22 - Technical Support

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Technical Support: VOD Not Available

Created by: vsangelaa

3/21/22 @ 12:52pm (EDT) | UTC - 4:00
Posts: 81

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Hey, Guys!
We're aware of the VOD backlog and are working on correcting the issue. We anticipate that although delayed, we will be able to deliver the missing videos. Thank you for your patience on this matter!

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Created by: iamangus

3/21/22 @ 1:41pm (EDT) | UTC - 4:00
Posts: 4,444

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Do we all have to report missing VODs, or will this be fixed for all customers anyway?

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Created by: chris-f

3/21/22 @ 1:45pm (EDT) | UTC - 4:00
Posts: 12

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Hello, thank you for taking the time to contact us! We currently have a backlog on VOD's trying to be re-uploaded to the site. Typically, this process takes up to 48 hours. Right now, we are estimating it will take up to an additional 72 hours for the VOD's to be re-uploaded to the site right now. We do apologize for the inconvenience as we try to resolve this issue!

Should you still have any questions, please feel free to call our 24/7 Customer Service Department. A representative is always available to assist you.

Thank you for your answer, I appreciate the work and efforts taken on resolving this issue.

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Created by: vsangelaa

3/21/22 @ 2:09pm (EDT) | UTC - 4:00
Posts: 81

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Do we all have to report missing VODs, or will this be fixed for all customers anyway?

The backlog released is for all VOD, so no need to report specific recordings. Because of the volume of stuck files and ongoing shows getting recorded and imported, expect the delay to be 48 hours. If you still don't see the file you expected after 48 hours, please message Customer Service so we can track it down and understand why it didn't pass through. Thanks!

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Created by: diiegos

3/21/22 @ 2:15pm (EDT) | UTC - 4:00
Posts: 348

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The backlog released is for all VOD, so no need to report specific recordings. Because of the volume of stuck files and ongoing shows getting recorded and imported, expect the delay to be 48 hours. If you still don't see the file you expected after 48 hours, please message Customer Service so we can track it down and understand why it didn't pass through. Thanks!

Thank you very much for the quick answer

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Created by: tleilax

3/21/22 @ 7:55pm (EDT) | UTC - 4:00
Posts: 1

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Just wondering if we'd have the 24 hour free preview of the video once the VODs are processed or would they go straight for purchase?

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Created by: vsangelaa

3/21/22 @ 8:23pm (EDT) | UTC - 4:00
Posts: 81

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Just wondering if we'd have the 24 hour free preview of the video once the VODs are processed or would they go straight for purchase?

The system doesn't start the 24 hr free view until the file is available to you.

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Created by: iamangus

3/22/22 @ 10:06am (EDT) | UTC - 4:00
Posts: 4,444

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My missing VOD just showed up, so everything is good here :thumbsup

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Created by: antooniio2

3/22/22 @ 11:33am (EDT) | UTC - 4:00
Posts: 7

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The system doesn't start the 24 hr free view until the file is available to you.

in groups show too? I saw that a group show video appeared that I had, but it doesn't show who is the director and I was given the most credit. and I have not been able to see again as usual before it comes out that I have to purched the vod

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Created by: nystingray

3/22/22 @ 5:51pm (EDT) | UTC - 4:00
Posts: 872

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in groups show too? I saw that a group show video appeared that I had, but it doesn't show who is the director and I was given the most credit. and I have not been able to see again as usual before it comes out that I have to purched the vod

did you check your Collections

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Created by: nystingray

3/22/22 @ 5:59pm (EDT) | UTC - 4:00
Posts: 872

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My missing VOD just showed up, so everything is good here :thumbsup

I received all of my privates but only 1 of 3 group shows. I will wait a couple of more days for things to process and email you on Thursday with anything still missing

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Created by: diiegos

3/22/22 @ 8:30pm (EDT) | UTC - 4:00
Posts: 348

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did you check your Collections

Yes, NYStingRay thanks, I already checked nothing appears, only if I go to see the pvt of the model it appears. but do not say who is the director

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Created by: nystingray

3/24/22 @ 1:12am (EDT) | UTC - 4:00
Posts: 872

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I received all of my privates but only 1 of 3 group shows. I will wait a couple of more days for things to process and email you on Thursday with anything still missing

An update on the VOD situation, it seems once the initial download of missing VODs were received, they are once again getting hung up.
Not only am I still missing 2 group shows the weekend, but I am also missing a private show from Tuesday that occurred after it seemed the system had started processing videos again.

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Created by: booyakah

3/24/22 @ 1:36pm (EDT) | UTC - 4:00

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I'm glad I found this thread before sending an email to customer support. I just noticed that I haven't gotten any videos of my privates for a few days now. I'll just give it some time to see if they pop up. Thanks guys.

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Created by: mad_assistant

3/24/22 @ 4:09pm (EDT) | UTC - 4:00
Posts: 67

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I’ve just received a private from last Friday I’m just waiting on 3 private’s and 2 group show’s We’re receiving them slowly

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Created by: rnnnnb

3/25/22 @ 4:22am (EDT) | UTC - 4:00
Posts: 1

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That (the videos are an extra perk and they are not guaranteed )excuse is highly demotivating for Flirt4free because why would I need to go private when I cant re-live my experience no more. It's the whole reason why F4F is special to re-live the moments in our privates in relaxed mode. I worked hard to buy credits that never come with special offers or discounts but the same occassional billing rotation and I had the greatest show with my fave model and there is no sign of that video in my Directors' Vault for days and i get the excuse of my life that the videos are not guaranteed! Do you realise there is so much that goes on during the private process that one is trying to direct, typing, thinking and emotions allover the place that i hardly every do anything except after watching the result when i'm relaxed. F4F you can do better because I will not go private no more if our private videos are not guaranteed.

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Created by: johnmackensy147

3/25/22 @ 10:39am (EDT) | UTC - 4:00
Posts: 2

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Same here, I didn't had this problem before in my 3 years here, but I didn't receive the VODs of the last 2 show I had, I hope support help me to get them.

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Created by: sirlickslot69

3/25/22 @ 5:31pm (EDT) | UTC - 4:00
Location: Southeastern USA
Posts: 650

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just for the record I have 2 new VODs hung up in the system from yesterday and today. I received the 5 I was missing for the last 2 weeks, but i am still missing one that I really wanted to save from Feb. 28th. I hope they get the glitches worked out soon and things can get back to normal. The number one reason I frequent F4F over other sites is the VIP perks, mainly the VOD "Directors Vault" .. Maybe they're not "guaranteed" as a benefit, but I would not continue to pay the membership if it wasn't available.... Just saying....🤔

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Created by: elboripr787

3/25/22 @ 5:42pm (EDT) | UTC - 4:00
Posts: 4

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It has happened to me. I hope they fix it soon and give us at least a week of free vod. Cause I like to rewatch my shows 1-2 days after it happened. Yeah and like the forum creator said it vod with fav models, if it were with another model maybe no issue, but with fav models it sucks that this happens.

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Created by: mad_assistant

3/26/22 @ 4:39pm (EDT) | UTC - 4:00
Posts: 67

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Just to let you know I’ve received my private’s from in the week But I received my privates from last night before I received the ones from in the week 🤔 No group shows yet I hope you’re all getter your shows babe?

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