Purg its Gena Gold I have having a polar melt down can you help me I used to use my integrated dell laptop cam and in december I got the Sony EVI D-30 and today I decided to switch my cams and do a bath show and now I cant switch back to my Sony from the lap top wont even give me an option for it when I log in...I went into settings and switched to dazzle and nothing...nothing Please help I would greatly appreciate it hunny..
xoxo Gena Gold
Hi Gena,
can you tell me a little more about your laptop, model, brand and what operating system you are using also have you tried reinstalling the dazzle drivers, performer application and Flash player ?
If you have reinstalled all the drivers for the dazzle, performer application and Flash player and still no joy, you can go into control panel > system > Hardware TAB > Device manager. When you are there check if it sees the Dazzle, it can be under imaging devices or the sound, video and game controllers. Just check if there is no yellow "!" next to it or any other device in the device manager. If there is a yellow "!" there could be a problem with the hardware or the drivers not working right. Also if you see the laptop camera there too right click it as a test and select "disable" and restart the system and see if the system now sees the Dazzle.
Other things you can check is on the performer application preview window you can right click it and and select settings , this is the flash player settings in there is a option to select the camera too or the capture device "being the dazzle or the internal laptop camera", click the tab that looks like a web cam there and try the drop down list to see if the dazzle is seen there too and if it is there select it and do the same for the audio tab "mic tab" and select the Dazzle audio if you are using that or the mic you use.
Try all that 1st and see what happens dear, if nothing shout back and give me all the info above and what you have done trying to get it to work.
Also you may want to try the latest drivers for the dazzle from their site
http://cdn.pinnaclesys.com/SupportFiles/Hardware_Installer/readmeHW10.htm
Check which Dazzle recorder model you have there is 2 Dazzle* DVC100 (DVD Recorder) and Dazzle* DVC101 (DVD Recorder) and download the right one for your operating system.
Also try the Dazzle in another USB port on the laptop, could be you are using it on a USB port that is not powered or may have gone wrong. Check in the Device Manager too under the USB area to see if there is a yellow "!" there or some error it states, also check when its plugged into the usb if you can click the available USB ports in device manager and see if it sees the Dazzle connected to one of the USB ports/hubs.
Regards
Nabil
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