Can someone please tell me the logic why private shows are sometimes now split into part 1 and part 2 even when its just one show, even when that show is just 10-15 minutes? This has happened to me on several occasions. Also the "parts" are often not correct, ie Part2 is start of show and Part 1 the finish. Please stop this nonsence, it really is most annoying when one wants to watch the show again Quote

...It has always been this way. Shows being split, sometimes into more than 2 parts. I have contacted Customer Service about this a long time ago, but never really got a good answer. Quote

In a perfect world every show would only result in one recorded video file. However, there are times when the performer's video feed disconnects from the original server and we have to re-establish that feed on a different server. Since the recorded files are created on the server that is receiving the stream switching servers results in multiple file-parts.

The system does its best to capture these parts and still allow them to be imported (even if they are short). Still not the ideal solution, but better than only having the beginning of the show, etc.

Brad Quote

...Thanks Brad, that's a better explanation than I have ever recieved before. Quote