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Forums / Technical Support

VIP VODs are being removed
Technical Support: VIP VODs are being removed
SeanB69
Created by: seanb69

1/31/12 @ 5:53pm (EDT) | UTC - 4:00
Posts: 76

I have recently had at least two VIP recordings disappear from my collection of paid-for VIP shows. In each case, the shows are multi-part sessions (that is, long shows in which the video is divided into two or more parts), and it always seems to be the BEST part that disappears. In each case, the video is still listed in the model's "bio" page as an available "private show." Yet, when I click on that link, I get the message that the video is "no longer available." (In my personal list of VIP shows, the link is also gone.)

This is NOT the same as the technical problem many VIP members (including me) have had with some shows' snot being recorded properly. There is a separate message thread about that (the "black screen" problem). No, I'm talking about shows that HAVE been recorded properly -- I have viewed them in their entirety after the original performance. But then suddenly they disappear without explanation!

I thought that, as a VIP member, I was buying access to the private shows I paid for. In fact, on most of my shows, I see the message "Unlimited Free Access - As a VIP member you can watch your own recorded shows as many times as you wish without any per-minute charges!" Well, not all of them, as it turns out -- only those that do not for inexplicably turn out to be "no longer available."

As I say, I don't think this is a technical problem with recording the show. It looks as if the shows are actually being REMOVED for some reason. This is NOT what I thought I was paying my VIP membership for.

What is going on?





Created by: VS_Brad

1/31/12 @ 5:54pm (EDT) | UTC - 4:00
Location: California, USA
Posts: 3,429

SeanB69 -

I'll have Titus follow-up with you via email as well, but I need some more information if we're going to look into this for you. Definitely interested in getting to the bottom of it. Off the top of my head I'm not sure what's happening.

Brad
SeanB69
Created by: seanb69

1/31/12 @ 5:55pm (EDT) | UTC - 4:00
Posts: 76

And -- I HAVE emailed Customer Service about this, but without any response yet.
SeanB69
Created by: seanb69

1/31/12 @ 5:56pm (EDT) | UTC - 4:00
Posts: 76

SeanB69 -

I'll have Titus follow-up with you via email as well, but I need some more information if we're going to look into this for you. Definitely interested in getting to the bottom of it. Off the top of my head I'm not sure what's happening.

Brad



Brad, thanks! Quick response!!
SeanB69
Created by: seanb69

1/31/12 @ 6:06pm (EDT) | UTC - 4:00
Posts: 76

Brad,

One show is http://www.flirt4free.com/vod/shows/5011047/ (recorded January 24), and the second is http://www.flirt4free.com/vod/shows/5035031/ (recorded January 27). There may be others, but if so, I have not found them.

Any other information you need that is appropriate to post here?

Thanks!

SeanB69 -

I'll have Titus follow-up with you via email as well, but I need some more information if we're going to look into this for you. Definitely interested in getting to the bottom of it. Off the top of my head I'm not sure what's happening.

Brad



SeanB69
Created by: seanb69

1/31/12 @ 6:50pm (EDT) | UTC - 4:00
Posts: 76

I just spoke with Titus on the phone. There is no definite solution yet, but the matter is being looked into. Thanks for the quick response, Brad and Titus!!
farfle1954
Created by: farfle1954

1/31/12 @ 7:22pm (EDT) | UTC - 4:00
Location: Macbeth Towers
Posts: 45

This has happened to me, too (in addition to the black screen probs), so please keep us posted on what you find out.
Created by: VS_Brad

1/31/12 @ 7:51pm (EDT) | UTC - 4:00
Location: California, USA
Posts: 3,429

I *think* I have a pretty good idea of what's happening, although no proof-positive evidence yet.

We let performers turn-off up to X% (I forget exactly) of their recordings. This functionality is so old that I don't remember exactly how it works. I think that their ability to do that is toggling the 'status' field and not the 'keep private' field. Everything I can see is that the video should play just fine.

It's the end of the day and I don't want to go out making sweeping changes to the system before closing the door and heading home so I'm going to revisit this in the AM.

SeanB69 - I updated both of the recordings that you mentioned back to 'active' and 'private'. It may take a few for the cache to clear but I'm hoping that you'll be able to access them in a couple of hours (assuming my theory was correct).

Brad
farfle1954
Created by: farfle1954

1/31/12 @ 8:18pm (EDT) | UTC - 4:00
Location: Macbeth Towers
Posts: 45

I *think* I have a pretty good idea of what's happening, although no proof-positive evidence yet.

We let performers turn-off up to X% (I forget exactly) of their recordings. This functionality is so old that I don't remember exactly how it works. I think that their ability to do that is toggling the 'status' field and not the 'keep private' field. Everything I can see is that the video should play just fine.

It's the end of the day and I don't want to go out making sweeping changes to the system before closing the door and heading home so I'm going to revisit this in the AM.

SeanB69 - I updated both of the recordings that you mentioned back to 'active' and 'private'. It may take a few for the cache to clear but I'm hoping that you'll be able to access them in a couple of hours (assuming my theory was correct).

Brad


Brad,

If that's the case and you are still watching this thread, try this one:

http://www.flirt4free.com/vod/shows/5042257/

Thanks!

Created by: VS_Brad

1/31/12 @ 11:11pm (EDT) | UTC - 4:00
Location: California, USA
Posts: 3,429

Seems like the two videos for the original poster are playing now (at least from our backend) now that the cache has cleared. I'm reasonably certain that my hunch was correct.

Going forward we'll need to build-out a series of changes to rectify this both going forward and for historical clips. Not going to be a super-quick fix so please give us a few days. I'll keep this thread updated as we work through the steps.

Brad
SeanB69
Created by: seanb69

2/1/12 @ 8:57am (EDT) | UTC - 4:00
Posts: 76

SUCCESS!! Both videos are restored and working again. Thanks, Brad and Titus. Good work.

Seems like the two videos for the original poster are playing now (at least from our backend) now that the cache has cleared. I'm reasonably certain that my hunch was correct.

Going forward we'll need to build-out a series of changes to rectify this both going forward and for historical clips. Not going to be a super-quick fix so please give us a few days. I'll keep this thread updated as we work through the steps.

Brad



HornyO
Created by: hornyo

2/1/12 @ 12:59pm (EDT) | UTC - 4:00
Posts: 2

We've fixed two issues this morning related to things brought up in this thread. I posted in the News & Announcements section and I'm going to lock this thread.

If you're still having problems by tomorrow please start up a new thread and we'll investigate.

http://www.flirt4free.com/forums/threads.php?forum_id=7&thread_id=467

Brad

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