akgere: Cam2Cam Audio Trouble - 9/23/19

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Cam2Cam Audio Trouble

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Technical Support: Cam2Cam Audio Trouble

Created by: akgere

9/23/19 @ 9:27am (EDT) | UTC - 4:00
Posts: 32

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Hello,

I have encountered two problems with audio recently during a Cam2Cam session. The first is a long delay from when I speak to when the model actually hears it. The second is what sounds like a feedback loop that begins about 30 seconds after the session begins.

I am using the browser Firefox on an iMac with the latest Mojave OS.

The video is working and the permissions between F4F and Firefox are in place.

This is my first attempt at C2C. Any help would be greatly appreciated.

Thank you.

AK

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Created by: vscustomerservice

9/23/19 @ 9:31am (EDT) | UTC - 4:00
Posts: 871

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Thank you for contacting and providing us with this information. I will go ahead and contact you via email on further steps we can take to better your experience when using cam2cam.

-CT

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Created by: castellar

9/23/19 @ 10:44am (EDT) | UTC - 4:00
Posts: 2

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Thank you for contacting and providing us with this information. I will go ahead and contact you via email on further steps we can take to better your experience when using cam2cam.

-CT
I have never had a good c2c experience here. There's always an audio delay of several seconds. So frustrating that I don't do them anymore.

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Created by: vscustomerservice

9/23/19 @ 1:27pm (EDT) | UTC - 4:00
Posts: 871

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Thank you for reaching out regarding this issue. I have forward this over to the appropriated department to look further into and in which we made a task to get fixed as soon as possible. I will contact you via email regarding more details.

-CT

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Created by: vsashlee

9/23/19 @ 1:29pm (EDT) | UTC - 4:00
Posts: 534

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Hey akgere, c2c sessions should be as close to real time as possible. We have created a ticket to have this looked into to make sure that everything is working properly. Thank you for bringing this to our attention. We will follow up with you once we receive an update!

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Created by: akgere

9/25/19 @ 12:03pm (EDT) | UTC - 4:00
Posts: 32

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Greetings,

I was able to get rid of the feedback. It turns out my microphone level was set too high.

We are still experiencing a two to three second delay however.

AK

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Created by: vsashlee

9/25/19 @ 1:31pm (EDT) | UTC - 4:00
Posts: 534

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Greetings,

I was able to get rid of the feedback. It turns out my microphone level was set too high.

We are still experiencing a two to three second delay however.

AK

Thanks for the update, akgere ! I just replied to your most recent email. Please be on the lookout for it.

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Created by: zepellin1994

10/3/19 @ 9:05am (EDT) | UTC - 4:00
Posts: 1

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Created by: vsashlee

10/3/19 @ 3:16pm (EDT) | UTC - 4:00
Posts: 534

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My favorite model and I experience up to an 8 second delay (so long I counted from saying to hearing it again in his room!). Sometimes it's as little as half that, but still annoying if you're having a conversation or asking questions/making requests. Model says its just the site and that's the way it is.

Hey Zepellin1994! Thank you for posting on the forums. We have two different playback options, hls and nano. It sounds like you were playing back using the hls as there is a delay up to 8 seconds. Please try switching to the nano to see if that works better for you.
:thumbsup

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Created by: miketxga

10/4/19 @ 9:48am (EDT) | UTC - 4:00
Posts: 25

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Hey Zepellin1994! Thank you for posting on the forums. We have two different playback options, hls and nano. It sounds like you were playing back using the hls as there is a delay up to 8 seconds. Please try switching to the nano to see if that works better for you.
:thumbsup

OK. Can you tell me HOW to do that? I apologize for my ignorance, butt when it comes to tech, may I ask you treat me like I'm 5 with a step-by-step on how to switch to nano.

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Created by: vsashlee

10/4/19 @ 2:52pm (EDT) | UTC - 4:00
Posts: 534

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OK. Can you tell me HOW to do that? I apologize for my ignorance, butt when it comes to tech, may I ask you treat me like I'm 5 with a step-by-step on how to switch to nano.

Absolutely! When you are in a models room, on the bottom left of the model's screen you will see some options such as, screen size, volume, and the player options. Here is a link to show you the screenshots.

https://www.flirt4free.com/images/forums/forum-images/nanoplayer.png

The left screen shot is non beta, and the right is beta. I hope this helps!

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Created by: bigdaddychad

10/17/19 @ 12:25pm (EDT) | UTC - 4:00
Location: Longview, Washington
Posts: 50

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Created by: vsashlee

10/17/19 @ 2:10pm (EDT) | UTC - 4:00
Posts: 534

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I've been having issues as well. First, for the last few weeks my audio won't work at all, model can see but not hear me even though by all indications in settings and on screen the mic should be working. Now for the last few days my cam won't open in private at all, even though it works fine just moments before in the cam tester.

We apologize for the inconvenience. Are you receiving an error message by any chance? If so, we had just made an update to fix this. Please give it another try and let us know if you continue to experience this issue.

Thanks!

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Created by: akgere

10/18/19 @ 5:14pm (EDT) | UTC - 4:00
Posts: 32

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Hello Everyone,

You may have noticed that the Beta 2.5 version adds Flash Player as an option. It was suggested to me to try Flash Player but it did not resolve the delay in both Firefox or Google Chrome. In fact it seemed longer. Also, there are security problems with Flash not being updated often enough and phishing sites disguised as Adobe updates. Finally, Google Chrome will not be supporting Flash past December 2020. The number of websites requiring Flash are definitely growing smaller.

So up to this point I have tried everything F4F has suggested with no improvement on a two second delay. What I don't understand about this topic is why the models are not out of sync on our end.

AK

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