Dear all,

I'm facing a webcam issue when going to c2c in pvt.
It happens in the classic mode as well as in the beta mode.
Everything is fine when checking the cam with the Cam2Cam Tester after starting "Test your webcam".
After finishing the test and starting a pvt I get the error "Cam failed".

I'm pretty sure this is not an issue of my config or of a models specific room, because I've tested it with different models at different days / hours and also did a reboot of my gear.
Always the same. f4f Cam2Cam Tester says "all fine" and cam activation in pvt fails.

This is not really funny, because it always costs credits.

The gear is:
- Windows 7 (latest update)
- Firefox quantum 67.0.1 (64-bit)
- Adobe FlashPlayer 32 NPAPI version 32.0.0.123 from May 18th 2019
- LogiTech BCC950 conf cam

Thanks for solving the issue.

Best regards,
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Hello,

Thank you for taking the time to reach out via the forums. A customer service representative will be reaching out shortly via email with further information needed as well as a few trouble shooting techniques to try and resolve the Cam2Cam issue you have experienced.

Should you still have any questions, please feel free to call our 24/7 Customer Service Department. A representative is always available to assist you.

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