vslowellvip: Beta chat updates, issues, fixes and features. - 4/24/19 - Technical Support

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Technical Support: Beta chat updates, issues, fixes and features.

Created by: vslowellvip

10/21/19 @ 1:52pm (EDT) | UTC - 4:00
Posts: 118

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** REMOVED BY ADMINISTRATOR **

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Created by: vslowellvip

10/21/19 @ 2:02pm (EDT) | UTC - 4:00
Posts: 118

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Using the desktop beta, if using the side panel to view more rooms compared to the classic site the beta no longer applies the sort order to favourites... I normally use the “price” sort order and not having the order apply to favourites makes it harder to pick a model that is offering a show that matches whatever credits I currently have available

Hi westldnguy,

The sorting is shared with same logic as the homepage right now, we can look into it and see if we can update it when in room mode.

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Created by: male4622

10/21/19 @ 6:18pm (EDT) | UTC - 4:00
Location: United States
Posts: 571

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This thread has been made so we can gather anything that may still be a problem with the Beta version as well as the mobile version of the site.
We have been listening, fixing issues and adding features from feedback we have received thus far. I have compiled a list of fixes below; please let me know if there is anything we missed as well as anything new we should fix?

Fixes for Desktop Beta:
- Full-screen in private glitch (after a bit will go into normal screen mode)
- “Leave Beta” button getting stuck for some users
- Add a new XL version of the chat layout making the video bigger than any previous version of the site. This can be found in the bottom left corner of the video when hovering over the layout icon.
- Model’s name is in the title of the tab now
- Model’s CPM and show type are easier to see, bigger font
- Offer button is now on right side of model name bar
- Badge levels glitch is now fixed and will change
- Voyeur mode CPM is now available next to models name in the top left of the room. Now says “Voyeur – XX cpm” if voyeur is available
- Firefox glitch was actually on the old version, that has been fixed.
- Created a slightly darker gradient background for emoji’s so they standout a bit better. Also fixed issue with popup blockers not showing some users the emoji’s.
- More chat text sizes are being worked on in future updates.

Fixes for Mobile:
- We added the quick gear icon menu to model images on homepage. This will help you navigate to the model’s profile, VODs etc.
- We created a new toggle switch for full screen in the “…” menu next to the send button. You can now go full screen with chat on top of the video Instagram style (will cut off sides in portrait view) or view the entire video while chat is below the video by toggling full screen off. A lot of people have complained they don’t want the chat covering the video, this toggle switch will allow you to change that. If you tap in the middle of the phone on full-screen mode everything on top of the video will disappear and a small “eye” icon will appear on the left, click that or tap in the middle again and chat and elements will reappear on the screen.
- Emoji’s are to be selected from the user’s mobile keyboard; most phones have 100s to choose from.
- Bigger tablets can now toggle between full screen and non-full screen mode in landscape mode. Smaller tablets cannot due to video aspect ratio it will look a lot like portrait mode but even smaller.
- Added in native full-screen ability (icon on top right with 4 arrows pointing outward)
- Mute button, now you can use your device’s sound muting or click on the mute/unmute icon to control from the website.

If you guys have any other bugs, suggestions we may have missed here please reply, when you do it will be very helpful if you tell us if you are referring to mobile, tablet or desktop versions.

I appreciate all your help and I am sorry about any frustration this has caused, we are working hard on resolving issues as well as compiling a wish list that we can look into for future releases.

When I come into the chat, it shows me as a regular user rather than a VIP user. I have to change it manually. This only happened since the Beta started becoming the default when I come in. Am I missing something or is this something that's happening to everyone?

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Created by: vslowellvip

10/21/19 @ 6:51pm (EDT) | UTC - 4:00
Posts: 118

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When I come into the chat, it shows me as a regular user rather than a VIP user. I have to change it manually. This only happened since the Beta started becoming the default when I come in. Am I missing something or is this something that's happening to everyone?

Hi male4622,

We will look into this, looks like your VIP is set to renew today. Seems like it maybe a bug we need to fix, we are looking into it.
Can you let me know if this still happens to you tomorrow?

Thanks!

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Created by: male4622

10/21/19 @ 11:23pm (EDT) | UTC - 4:00
Location: United States
Posts: 571

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Hi male4622,

We will look into this, looks like your VIP is set to renew today. Seems like it maybe a bug we need to fix, we are looking into it.
Can you let me know if this still happens to you tomorrow?

Thanks!

Sure

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Created by: vslowellvip

10/22/19 @ 3:23pm (EDT) | UTC - 4:00
Posts: 118

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Using the desktop beta, if using the side panel to view more rooms compared to the classic site the beta no longer applies the sort order to favourites... I normally use the “price” sort order and not having the order apply to favourites makes it harder to pick a model that is offering a show that matches whatever credits I currently have available

Hi westldnguy,

Looked at the sorting, the beta version in room is the exact same as the non-beta version. Favorites are always at the top and are not sorted in on both versions.
Let me know if I am missing something?

Thanks again.

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Created by: male4622

10/22/19 @ 4:52pm (EDT) | UTC - 4:00
Location: United States
Posts: 571

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Created by: vslowellvip

10/22/19 @ 5:04pm (EDT) | UTC - 4:00
Posts: 118

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Yes, it happened again today.

Thanks male4622 for getting back to me.
I am having the team look into this. I am sorry about the inconvenience.

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Created by: male4622

10/22/19 @ 8:33pm (EDT) | UTC - 4:00
Location: United States
Posts: 571

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Thanks male4622 for getting back to me.
I am having the team look into this. I am sorry about the inconvenience.

It's no problem.

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Created by: vslowellvip

10/22/19 @ 8:38pm (EDT) | UTC - 4:00
Posts: 118

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It's no problem.

male4622,

I think this has now been fixed, I had someone email you to confirm.

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Created by: male4622

10/22/19 @ 10:13pm (EDT) | UTC - 4:00
Location: United States
Posts: 571

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male4622,

I think this has now been fixed, I had someone email you to confirm.

I did as you instructed in the e-mail, and the problem seems to have been resolved. Thank you for your attention!!

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Created by: male4622

10/27/19 @ 1:54am (EDT) | UTC - 4:00
Location: United States
Posts: 571

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When you are in the beta, you cannot change screen names in a room. You have to go to classic. When you go back to Beta, you can't change screen names again until you go to classic.

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Created by: vslowellvip

10/27/19 @ 10:14am (EDT) | UTC - 4:00
Posts: 118

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When you are in the beta, you cannot change screen names in a room. You have to go to classic. When you go back to Beta, you can't change screen names again until you go to classic.

Hi male4622,

I just tried it and I was able to no problem, I will have some reach out to you to get more info.

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Created by: milano_twins

11/11/19 @ 9:12am (EDT) | UTC - 4:00
Posts: 1

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i can't use "flash player" option. Can you fix it?
thank you for your fix it soon

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Created by: vslowellvip

11/11/19 @ 12:03pm (EDT) | UTC - 4:00
Posts: 118

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i can't use "flash player" option. Can you fix it?
thank you for your fix it soon

Hi Milano_Twins,

Flash is only set as a fall back if WebRTC is not available or your browser doesn't support WebRTC. Please let us know if you need help getting WebRTC to work?

PLEASE NOTE: In early 2020, Flash support will be completely removed by browsers. These rules are set by browsers not by us, Chrome, Edge, Fire fox have the same timeline in place for the removal of Flash.

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