payitfwd: Lifetime Flirt Rewards point total going down? - 4/1/18

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Lifetime Flirt Rewards point total going down?

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Technical Support: Lifetime Flirt Rewards point total going down?

Created by: payitfwd

4/1/18 @ 12:53am (EDT) | UTC - 4:00
Location: Illinois, USA
Posts: 15

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I have been a Super Star for a long time and suddenly today it says I need 546,975 points to reach Legend status. (I honestly do not know the what the exact total was but it was definitely quite a bit lower than that the other day). How would that even be possible? You have to have 500,000 points to be Super Star and you need 1,000,000 points to become a Legend. Is there currently a glitch in the system or have the Flirt Rewards terms changed recently? Thanks for the help!

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Created by: vsben

4/1/18 @ 1:19am (EDT) | UTC - 4:00

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We will look into this issue and respond via email as soon as possible.

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Created by: gofish

4/1/18 @ 3:39am (EDT) | UTC - 4:00
Location: IN YOUR DREAMS
Posts: 1,951

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I brought this problem up on the male forum
https://www.flirt4free.com/forums/threads.php?forum_id=5&thread_id=25037&num_posts=13
As of yet seems to be no reason why this is happening or if the site plans to correct it. :thumbsup

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Created by: 640509040147

4/1/18 @ 6:16am (EDT) | UTC - 4:00
Location: NY
Posts: 1,269

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I've sent new screen shots and information to CS.

From the looks of it, there is a glitch of some sorts but we should (hopefully) have an update after the weekend.

Please keep us updated on any changes.

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Created by: payitfwd

4/1/18 @ 10:57pm (EDT) | UTC - 4:00
Location: Illinois, USA
Posts: 15

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Thank you for all of the responses. I only checked the Topics in the Technical Support Forum and apologize for creating a duplicate topic. Just wanted to see if it was something on my account or if it was occurring across the board or if the terms of the program had changed. Sounds like it is a glitch that is being looked into so I'll just chill and wait. Thanks again!

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Created by: vsashlee

4/3/18 @ 5:59pm (EDT) | UTC - 4:00
Posts: 534

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Hi guys! I wanted to give you an update, but first our apologies for the inconvenience. We understand that this can be frustrating. We are currently working on a solution and we will keep you all updated on the progress. Your patience is greatly appreciated! If you have any other questions please feel free to contact our 24/7 Customer Service team. :thumbsup

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Created by: payitfwd

4/4/18 @ 1:20am (EDT) | UTC - 4:00
Location: Illinois, USA
Posts: 15

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Thank you very much for the update!

:thumbsup

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Created by: gofish

4/4/18 @ 2:56am (EDT) | UTC - 4:00
Location: IN YOUR DREAMS
Posts: 1,951

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vsashlee thanks for the update. Hope a solution will be found soon.
:thumbsup

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Created by: 640509040147

4/4/18 @ 6:10am (EDT) | UTC - 4:00
Location: NY
Posts: 1,269

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Thanks for the update and continuing to provide remarkable service.

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Created by: 640509040147

4/10/18 @ 9:49am (EDT) | UTC - 4:00
Location: NY
Posts: 1,269

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Looks like everything is back to normal and points have been recovered to Lifetime Status.

Thank you CS for taking care of this matter

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Created by: vsashlee

4/11/18 @ 1:40pm (EDT) | UTC - 4:00
Posts: 534

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You're welcome all! Everything should be caught up now, so if you see any discrepancies, please let us know! Thank you so much for your patience.

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Created by: payitfwd

4/15/18 @ 2:46am (EDT) | UTC - 4:00
Location: Illinois, USA
Posts: 15

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You're welcome all! Everything should be caught up now, so if you see any discrepancies, please let us know! Thank you so much for your patience.

My points have not changed at all. Still "545,238 points needed" to reach next level even though that is mathematically impossible since I have been at Super Star status for a long time. But... I am happy to see it was corrected for some customers. I must be on the "naughty" list. LOL
:evil

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Created by: gofish

4/15/18 @ 3:02am (EDT) | UTC - 4:00
Location: IN YOUR DREAMS
Posts: 1,951

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Created by: z-money

4/15/18 @ 3:25am (EDT) | UTC - 4:00
Posts: 429

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Sort of get the impression that the problem ha not been fixed. The point bounce up and down like crazy. One moment reached the next level and next back down to the prior level with quite a few points need to reach the next level. Would think this would be an easy problem to solve, but alas not the case.

You're talking about two different things here. Lifetime points should only go up. Current level will go up and down based on activity. The difference between Super Star and Legend is 500k points, so that's definitely messed up!
:orglaugh

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Created by: payitfwd

4/15/18 @ 4:02pm (EDT) | UTC - 4:00
Location: Illinois, USA
Posts: 15

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You're talking about two different things here. Lifetime points should only go up. Current level will go up and down based on activity. The difference between Super Star and Legend is 500k points, so that's definitely messed up!
:orglaugh

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Created by: vsashlee

4/16/18 @ 5:23pm (EDT) | UTC - 4:00
Posts: 534

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yeah... 100% correct! Current Level will "bounce around" quite often if you are a regular user. I am used to the Current Level going either up or down depending on activity over the past year. I didn't pay too much attention to actual point numbers but definitely noticed when I suddenly needed *more* than 500k to go from Super Star to Legend. :D f4f... are you sure it is fixed now? Thanks!

Thank you for bringing this to our attention. I will have this looked into right away.

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Created by: vsashlee

4/16/18 @ 6:18pm (EDT) | UTC - 4:00
Posts: 534

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yeah... 100% correct! Current Level will "bounce around" quite often if you are a regular user. I am used to the Current Level going either up or down depending on activity over the past year. I didn't pay too much attention to actual point numbers but definitely noticed when I suddenly needed *more* than 500k to go from Super Star to Legend. :D f4f... are you sure it is fixed now? Thanks!

Our apologies for the inconvenience. Another update was made, so you should now being seeing the correct status & level on your account. Please log out, clear your cookies and cache and log back in again.

:thumbsup

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Created by: payitfwd

4/17/18 @ 3:34am (EDT) | UTC - 4:00
Location: Illinois, USA
Posts: 15

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Our apologies for the inconvenience. Another update was made, so you should now being seeing the correct status & level on your account. Please log out, clear your cookies and cache and log back in again.

:thumbsup

Yep! All fixed now. Thank you for looking into this and taking care of us so well ♥

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Created by: vsashlee

4/17/18 @ 1:17pm (EDT) | UTC - 4:00
Posts: 534

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You're welcome!

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Created by: z-money

4/28/18 @ 3:34am (EDT) | UTC - 4:00
Posts: 429

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Monday the 30th will be a double point day, so if you're interested in your lifetime/current level going UP instead of down, there you go. :orglaugh

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