We're sorry you didn't get a reply, we'll take a look at it right now and get back to you.
We did have some delays and failures with video recording recently as we continue to update how we record and store these files. We are very much aware that a great deal of reason how important it is that these shows be available after you've paid for them, so it's certainly a huge priority right now.
Please keep us updated anyone experiences further issues. A lot of these shows are being encoded on a delay, so some will show up later than usual.
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