ken_HKG: My mic doesn't work when c2c in new interface - 7/15/14

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My mic doesn't work when c2c in new interface

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Technical Support: My mic doesn't work when c2c in new interface

Created by: ken_hkg

7/15/14 @ 12:04am (EDT) | UTC - 4:00
Location: Hong Kong
Posts: 14

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The subject line says it all: Now that we have no choice between old and new interfaces, you may lose a few customers. My problem is that when I go private, my microphone doesn't work in c2c, and this is with ALL models, not just one. I don't want to stop privating -- and stop giving you money -- but this has to be fixed! My suggestion would be to ditch the new interface. You've tried it for long enough. Too many people are having issues. So either give us back the choice or ditch the new interface altogether. Do you really want to lose my business? Or is the corporation so big that you don't CARE when customers have problems? I like Flirt; I have made friends here. Please don't make me leave, but if you don't care about this problem, then you've lost my business.

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Created by: vs_scottl

7/15/14 @ 12:26am (EDT) | UTC - 4:00
Posts: 626

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Can you provide us with some extra information?
When you right-click on the cam2cam area you should see a menu. click on the 'settings' option.
You should now see the Adobe Flash Player Settings Dialog. Under the 'privacy' tab, make sure you have the "allow" button chosen and the "remember" box checked.
Change to the microphone tab (the icon looks like a microphone). You should see a drop-down menu with all your available audio devices. Make sure the proper microphone is selected and that the volume slider isn't all the way at the bottom.
If messing with these settings didn't do anything, let me know what microphone device you're using and I'll see if i can duplicate on our end.

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Created by: ken_hkg

7/15/14 @ 6:42pm (EDT) | UTC - 4:00
Location: Hong Kong
Posts: 14

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When I go into the C2C test area, everything works fine. I have tested as you suggested. But when I go private and start C2C, I have always had to change to the Old Interface in private to allow the model to hear me, because my microphone doesn't work with the new interface for some reason.

What info would you like to know? I am on a Lenovo R61i with Windows XP as the platform. The cam uses a USB port on the right side of my laptop, and my headset -- phones and mic -- uses a USB port on the left side.

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Created by: vs_doug

7/16/14 @ 8:19pm (EDT) | UTC - 4:00
Location: VS Media Inc.
Posts: 196

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@ken_HKG I will also be looking into this problem for you.

If the old C2C works correctly with your mic, then it should also be working with the new one too. This tells me that there is something within the new C2C that is being handled differently. It's just a matter of finding what that is.

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Created by: vs_doug

7/21/14 @ 3:40pm (EDT) | UTC - 4:00
Location: VS Media Inc.
Posts: 196

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@ken_HKG I published an update to the cam2cam client this morning which should fix your issue. The newest version is 1.0.3 so if you right click on the little cam2cam window, you should see this new version. If you aren't you will need to clear you cache to get the newest one.

With a little messing around, I was able to reproduce this problem. There was a little bit of logic around the 'enable audio' call that was too strict and really didn't need to be there. I've removed this and it fixed the problem on my side.

Please give this update a shot and let me know whether that fixes the problem for you.

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Created by: brenden600

8/5/14 @ 12:35am (EDT) | UTC - 4:00
Location: Australia

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Thank You Vs_Doug :thumbsup

For getting Our Microphones Working i has tried get my Voice going for a very Long Time Now with no Luck
Only Just Last Week Turn Cam On in Private She Has Heard My Voice via my Hd Web Cam while was in Private i has no need as Much For The Flirt Phone idea that i enjoy also now
Cheers did not have to change no setting the Microphone is Going Thank you Ken Hkg For Bringing this up Also The Questions

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Created by: brenden600

8/5/14 @ 12:38am (EDT) | UTC - 4:00
Location: Australia

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Created by: vs_doug

8/7/14 @ 6:39pm (EDT) | UTC - 4:00
Location: VS Media Inc.
Posts: 196

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I am really glad to hear that this fixed the problem for you! Thanks for confirming that the update worked for you guys.

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