Chloe did you manage to sort it out or do you still need help with that ?
If you still need help can you list what you are using to try make it work.. Example...
1- capture card type, make and model number.
2- you stated the camera but if you are using it without a capture card how are you connecting it to the computer.
3- operating system you are using.
4- anything else you can think of that may help us to help you.
Quote