rheza111: upon entering rooms it says model is on break... - 2/4/13

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upon entering rooms it says model is on break...

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Technical Support: upon entering rooms it says model is on break...

Created by: rheza111

2/4/13 @ 4:02pm (EDT) | UTC - 4:00
Location: just to the left of center
Posts: 2,431

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although chat is going on from model and you hear sound...hitting refresh a couple of times and low and behold model is in open....

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Created by: rheza111

2/4/13 @ 6:15pm (EDT) | UTC - 4:00
Location: just to the left of center
Posts: 2,431

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oh well more reason to go somewhere else

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Created by: vs_doug

2/5/13 @ 2:00pm (EDT) | UTC - 4:00
Location: VS Media Inc.
Posts: 196

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@rheza111

Has this happened more than once to you? If you have a minutes, will you tell me what version of the interface is that you're using?

You can locate this by going to the interface in question and right clicking anywhere on the interface. This will launch a menu which lists the interface version as the top menu item.

Let's see if we can find the source of this problem.

-Doug

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Created by: rheza111

2/5/13 @ 2:50pm (EDT) | UTC - 4:00
Location: just to the left of center
Posts: 2,431

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i think what you mean i am vs client v4.0.69. it stopped doing it as of last night

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Created by: pavelek

2/5/13 @ 3:59pm (EDT) | UTC - 4:00
Posts: 178

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I have had the same problem a few times some weeks ago, its not an issue as i just refresh a few times and bingo the model appears. I have a more pressing problem where some rooms I cant get the audio to work clearly..trying a different browser yields no result, if there is any suggestion please help. Sorry to hijack rheza thread

im using vs client v4.0.69 too

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Created by: vs_doug

2/5/13 @ 5:16pm (EDT) | UTC - 4:00
Location: VS Media Inc.
Posts: 196

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@rheza111

That roughly coincides with some updates that I made to these interfaces for unrelated reasons. It seems as though this problem was affected as well. I'll keep this issue in mind and test specifically for this as I make further improvements. If you have any other problems or questions, just let me know.

-Doug

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Created by: vs_doug

2/5/13 @ 5:18pm (EDT) | UTC - 4:00
Location: VS Media Inc.
Posts: 196

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@Pavelek

I have had the same problem a few times some weeks ago, its not an issue as i just refresh a few times and bingo the model appears. I have a more pressing problem where some rooms I cant get the audio to work clearly..trying a different browser yields no result, if there is any suggestion please help. Sorry to hijack rheza thread

im using vs client v4.0.69 too

In terms of the audio not working clearly, can you please elaborate on this issue for me? First off is the audio absent or does it work, but poorly? You mentioned that this happens in SOME rooms, do you confirm that the audio works perfectly in some and not in others?

-Doug

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Created by: pavelek

2/5/13 @ 6:11pm (EDT) | UTC - 4:00
Posts: 178

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In terms of the audio not working clearly, can you please elaborate on this issue for me? First off is the audio absent or does it work, but poorly? You mentioned that this happens in SOME rooms, do you confirm that the audio works perfectly in some and not in others?

-Doug

Audio works but its very unclear, yet in other rooms I dont have a problem or if i go back in the room some days later it works good. I ask other members in the same room and they tell me they hear the models perfectly. I am not an IT expert, I suspect its something Im doing wrong.

I use firefox, flash 11.5.502.146, windows 7, and recently reset my laptop so its effectively brand new

cheers

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Created by: rheza111

2/5/13 @ 9:33pm (EDT) | UTC - 4:00
Location: just to the left of center
Posts: 2,431

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its doing it again...like to say quit tweeking but i guess you gotta tweek

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Created by: dan_in_florida

2/5/13 @ 11:40pm (EDT) | UTC - 4:00
Location: Sunny South Florida - with a REALLY cool car :-)
Posts: 1,501

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its doing it again...like to say quit tweeking but i guess you gotta tweek

Yup, Geeks gotta Tweak, it's in the job description, LOL :thumbsup

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Created by: vs_doug

2/6/13 @ 12:30pm (EDT) | UTC - 4:00
Location: VS Media Inc.
Posts: 196

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I rarely tweak for the sake of subtle improvement. If an interface works, I let it work.

I mentioned in my last post that there was a recent change to the interface in question, but it turns out that I had it mixed up in my head when I wrote that. The guest interface was updated recently to fix an unrelated problem, not the open interface. Since the two interfaces are almost identical, it's easy to mix them up in my head on a whim.

The last time the open interface was updated was early December. So that rules out any recent changes on the flash side as the issue. Though that doesn't mean that the problem hasn't existed since the last update or even before that.

I will be creating a task for this and investigating this further. Though I will need some more details so that I can move forward with this.

1. How long has this been happening to you?
2. What browser and browser version are you using?
3. Which OS does your computer use?

That should be all I need to get this going. I will keep you posted.

-Doug

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Created by: vs_doug

2/6/13 @ 12:36pm (EDT) | UTC - 4:00
Location: VS Media Inc.
Posts: 196

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One more question:

4. When this problem is occurring, on a 0% - 100% scale, how consistently is the problem occurring for you.

Thanks,

-Doug

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Created by: rheza111

2/6/13 @ 1:18pm (EDT) | UTC - 4:00
Location: just to the left of center
Posts: 2,431

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thanks doug for you attn to this matter...i just tried to get into two rooms just now and they were fine again. i think i first noticed it three nights ago. yeah or the night before i made this post...im on mozilla and use windows 7 and the same flash as above shockwave 11.5.502.146

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Created by: vs_doug

2/6/13 @ 1:29pm (EDT) | UTC - 4:00
Location: VS Media Inc.
Posts: 196

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Ah, great. Thanks for the details, that should help a lot. I'll keep you posted on this.

-Doug

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