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Forums / Technical Support

Model Online Notification AND Model VOD Notification Emails Stopped Sometime Yesterday (Tue 08/17)
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Forum Topics
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Luigi White
Visit My Room
Axel Koll
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Technical Support: Model Online Notification AND Model VOD Notification Emails Stopped Sometime Yesterday (Tue 08/17)
woody06
Created by: woody06

8/18/21 @ 6:31am (EDT) | UTC - 4:00
Posts: 106

  Report Abuse
Customer Service,

Since yesterday, Tuesday 08/17, Model Online Notification AND Model VOD Notification emails have not been coming to my email inbox. No problems with my email account (I have been receiving other emails) and checking Control Panel -> Account Information -> Email Settings shows email subscriptions enabled and Model Online and Model VOD Notifications selected. Many models I follow by notification were online yesterday (08/17) and today (08/18) and reflected in their bio/profile pages and several of these same models show new VODs (dated 08/16 and 08/17) on their VOD profile pages.

Your investigation into and resolution of this problem would be most appreciated.

Thanks in advance!
Woody
Quote
Created by: vscustomerservice

8/18/21 @ 6:54am (EDT) | UTC - 4:00
Posts: 871

  Report Abuse
We will look into your issue and respond via email
Quote
aquila_99
Created by: aquila_99

8/18/21 @ 10:31am (EDT) | UTC - 4:00
Posts: 3

  Report Abuse
Same issue here - no notifications yesterday or today.
Quote
NobodyUNo
Created by: nobodyuno

8/18/21 @ 11:05am (EDT) | UTC - 4:00
Posts: 5

  Report Abuse
The last day I received online notifications was August 11th. That's 350 Rewards points
Quote
Created by: ewok8444

8/18/21 @ 12:06pm (EDT) | UTC - 4:00
Location: Australia
Posts: 2

  Report Abuse
Mine stopped on Tuesday, too (or Monday after I received my 10th).
I did receive 3 yesterday (Wednesday) at 10:25pm Eastern Australian Time, but none since.
Quote
Created by: huyuqaa

8/18/21 @ 2:56pm (EDT) | UTC - 4:00
Location: +49
Posts: 18

  Report Abuse
it's the same with me too. no notification anymore when performers are online here. i only got some direct messages from performers, only this still works.
Quote
IamAngus
Created by: iamangus

8/18/21 @ 3:29pm (EDT) | UTC - 4:00
Posts: 4,444

  Report Abuse
No notifications the last 2 days for me either
Quote
Gonad9999
Created by: gonad9999

8/18/21 @ 4:26pm (EDT) | UTC - 4:00
Posts: 184

  Report Abuse
I haven’t received any for more than three weeks, have been told there is a ticket open to investigate it. Shouldn’t take this long though
Quote
aquila_99
Created by: aquila_99

8/19/21 @ 3:01pm (EDT) | UTC - 4:00
Posts: 3

  Report Abuse
And now my daily log-in is not registering for Flirt Rewards, even though a message to a performer is .... something not working correctly at the moment tech support ... any solutions?
Quote
doglover9847
Created by: doglover9847

8/19/21 @ 9:10pm (EDT) | UTC - 4:00
Posts: 9

  Report Abuse
Same thing not working. ???
Quote
ausbadboi
Created by: ausbadboi

8/21/21 @ 12:52am (EDT) | UTC - 4:00

  Report Abuse
Still not working, not helpful for the models.
Quote
aquila_99
Created by: aquila_99

8/21/21 @ 4:55pm (EDT) | UTC - 4:00
Posts: 3

  Report Abuse
Agree totally ausbadboi - and while we are losing points towards Flirt Rewards, the models are losing the benefit of us helping with their Power Score. It should not take over 4 days to get this sorted. :(
Quote
AltairFrost
Created by: altairfrost

8/22/21 @ 5:47pm (EDT) | UTC - 4:00
Posts: 1

  Report Abuse
I'm having the same issue too.
Quote
Gonad9999
Created by: gonad9999

8/23/21 @ 4:13pm (EDT) | UTC - 4:00
Posts: 184

  Report Abuse
6 weeks now for me without notifications
Quote
Created by: nystingray

8/29/21 @ 8:52am (EDT) | UTC - 4:00
Posts: 872

  Report Abuse
Seems odd some members are receiving notifications while some are not, when was the last time you purchased credits?
Check your transaction history under billing and purchases of your account section. If you haven't made a purchase in 6 months chances are that you stopped receiving notifications. If you have made a purchase try emailing customer service directly, you're bound to get a better response.
Quote
Gonad9999
Created by: gonad9999

8/29/21 @ 3:55pm (EDT) | UTC - 4:00
Posts: 184

  Report Abuse
As I am VIP I have regularly made purchases. The reason I know there is a ticket outstanding is that I have contacted customer service 7 weeks ago
Quote
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