male4622: VOD Buffering - 12/9/20

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VOD Buffering

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Technical Support: VOD Buffering

Created by: male4622

12/9/20 @ 12:01am (EDT) | UTC - 4:00
Location: United States
Posts: 571

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I am having lots of trouble with VOD buffering. I have cleaned my cache and have tried both Microsoft Edge and Google Chrome with similar issues on VOD. I am on Windows 10 operating system.

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Created by: vscustomerservice

12/9/20 @ 12:15am (EDT) | UTC - 4:00
Posts: 871

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Thank you for taking the time to contact us. We are sad to hear about the issues you are experiencing. Is this happening with one or more of your VOD's ? Also is it with one or more particular models? Can you please send us an email to customersupport@flirt4free.com with the Model names and VOD details of the VOD's you are experiencing trouble viewing. Please also include a list of browsers and devices you have tried and experienced this issue with so we can further assist you in resolving this matter ASAP. We look forward to hearing from you soon. CC :thumbsup

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Created by: male4622

12/9/20 @ 3:02pm (EDT) | UTC - 4:00
Location: United States
Posts: 571

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All of them. Every VOD.

Every VOD is having issues.

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Created by: kirby624

12/9/20 @ 3:15pm (EDT) | UTC - 4:00
Posts: 4

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I am having the same problem. Tried Chrome and Firefox, both the same.

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Created by: vs_jamie

12/9/20 @ 4:26pm (EDT) | UTC - 4:00
Location: CA
Posts: 2,326

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Thank you for letting us know, we've been able to recreate the issue and identify an issue and are working on a solution.

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Created by: vsangelaa

12/10/20 @ 4:58pm (EDT) | UTC - 4:00
Posts: 81

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Thanks for bringing this to our attention, guys! The team worked on the situation last night and believe the issue has been resolved. Please let us know if it returns. Thanks!

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Created by: male4622

12/13/20 @ 12:43am (EDT) | UTC - 4:00
Location: United States
Posts: 571

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Thanks for bringing this to our attention, guys! The team worked on the situation last night and believe the issue has been resolved. Please let us know if it returns. Thanks!

Thanks for being responsive.

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Created by: petek

12/14/20 @ 2:30am (EDT) | UTC - 4:00
Location: Heart of England
Posts: 542

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Thanks for bringing this to our attention, guys! The team worked on the situation last night and believe the issue has been resolved. Please let us know if it returns. Thanks!

Seems the issue has returned. Daily VOD and my show VOD's all buffering

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Created by: male4622

12/19/20 @ 10:39am (EDT) | UTC - 4:00
Location: United States
Posts: 571

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Seems the issue has returned. Daily VOD and my show VOD's all buffering

I am experiencing this again too.

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Created by: gonad9999

12/21/20 @ 4:21pm (EDT) | UTC - 4:00
Posts: 184

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Also happens on safari on iPad

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Created by: gpunchfan

12/22/20 @ 9:55pm (EDT) | UTC - 4:00

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Same issue on chrome android. The video doesn't load far enough ahead. Then the video seems to stop loading completely.

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Created by: memyselfi

12/22/20 @ 11:39pm (EDT) | UTC - 4:00
Posts: 17

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I have been having this problem for some time now too. Every and all videos. Very frustrating.

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Created by: mfrazier57

12/23/20 @ 12:30pm (EDT) | UTC - 4:00
Posts: 31

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The problem is still happening on all VODs on microsoft edge and firefox, I have cleaned everything. Videos play for few minutes then just freeze up.

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Created by: penguins412

12/23/20 @ 1:39pm (EDT) | UTC - 4:00

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Same issue. Video playback always catches up to what is downloaded, causing buffering. It would take mean hour to watch a 10 min video. It is not my network speed test returns fine speeds.

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Created by: vs_jamie

12/23/20 @ 2:42pm (EDT) | UTC - 4:00
Location: CA
Posts: 2,326

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Apologies for the trouble - the issue should now be fixed - please let us know if you still have issues.

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Created by: mfrazier57

12/24/20 @ 8:29am (EDT) | UTC - 4:00
Posts: 31

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Yet again this morning same issue. I tried to watch multiple VODs and the play a few seconds and then buffer. Problem not fixed.

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Created by: vs_jamie

12/24/20 @ 3:55pm (EDT) | UTC - 4:00
Location: CA
Posts: 2,326

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Apologies for the continued issues. They've fixed it again and are working on resolving the overall issue so it doesn't keep happening.

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Created by: male4622

12/25/20 @ 12:56pm (EDT) | UTC - 4:00
Location: United States
Posts: 571

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** REMOVED BY ADMINISTRATOR **

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Created by: petek

12/26/20 @ 3:40am (EDT) | UTC - 4:00
Location: Heart of England
Posts: 542

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Apologies for the continued issues. They've fixed it again and are working on resolving the overall issue so it doesn't keep happening.

It is still happening with the Daily Vods for VIP's. Continual stop and buffer and start.

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Created by: memyselfi

12/26/20 @ 8:00am (EDT) | UTC - 4:00
Posts: 17

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I am sorry but i dont believe that the issue is fixed or ever fixed. It has been like this for weeks if not months. What is the actual issue? servers, site volume? I dont feel like it is on user end. Almost impossible to watch anything recorded, plays for few seconds then buffers for few seconds.

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